Senior Business Systems Analyst - Product Systems
Brooks Running Company
IT, Product
Seattle, WA, USA
Posted on Friday, April 7, 2023
Who We Are:
At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.
Are you ready to help create something extraordinary?
Your Job:
As a Senior Business Systems Analyst for product systems, you will collaborate with creators and consumers of Brooks product data to manage and support their IT-enabled systems. Your top priority will be oversight of our FlexPLM enterprise product lifecycle management (PLM) system followed by learning about and providing backup support for our Contentserv PIM system. We have several critical integrations between FlexPLM and downstream consumers of Flex Product data including Infor M3 ERP, Contentserv PIM and Brooks’ Enterprise Data Warehouse (BAM). You will be responsible for understanding the data flows to each of these systems.
You will work with PTC and our 3rd party FlexPLM support partner, as well as other internal systems teams to ensure the Flex technology and integrations are stable and maintained to meet our business needs. While much of your effort will focus on helping product teams fully exploit the features and functions of the FlexPLM system, a key component of this role is to understand the technical capabilities and limitations of our systems and how to best leverage them in the Brooks environment. You will work with business partners to develop business requirements, review functional requirements, troubleshoot integrations with other systems, coordinate deployment of customizations and own the Brooks Change Management process for FlexPLM.
Your Responsibilities:
- Serve as a liaison between the product teams and IT by identifying stakeholders’ business problems and use cases and translating/decomposing those needs into actionable business requirements, user acceptance criteria, and user flows
- Provide implementation and ongoing planning support by utilizing business requirements elicitation, process mapping, gap fit, training and other relevant BSA skills
- Own regular super user meetings to discuss system enhancements and necessary business process adjustments
- Manage system use against owned licenses ensuring compliance with Brooks’ licensing agreement
- Partner with our cloud hosting vendor to address any reported system instability and scalability issues
- Troubleshoot integration issues by leveraging knowledge of required attributes and FlexPLM log files to identify root cause
- Coordinate with 3rd party support for delivery of system upgrades, fixes and enhancements and ensure that ITIL-based change control processes are followed for approvals, planning, testing, documentation, and implementation
- Use ServiceNow (or other service management tool) to track and report on support tickets and track performance against SLAs
- Partner with 3rd party support to ensure root cause analysis is completed on production application failures and drive necessary remediation of defects
- Develop and maintain documentation including system context diagrams, system and data interfaces, and controls for each assigned application
- Play a key role in the development of enterprise-wide integrated business processes to streamline communications and ways of working across sales and customer service for retailers and consumers
- Manage and document system access roles and permissions; integrate access provisioning with active directory
- Support the enterprise data governance process by monitoring and driving adherence to evolving guidelines about data quality and completeness
- Work with the business to define and execute data archival and retention strategies for each assigned application
- Manage relationships with vendors providing supporting services for assigned application systems to ensure performance and deliverables adhere to contract terms
- Manage all applicable vendor relationships including escalations, enhancement delivery negotiation, statements of work and Service Level Agreements
- Collaborate with IT Security to develop disaster recovery plans and direct annual testing for each assigned application based on business criticality
- Ensure disaster recovery documentation is current and complete with clearly defined roles and responsibilities
- Support the Product Teams via development of an IT roadmap to drive business value of the product development function by partnering with the business to support prioritization and tracking of needs, ROI development and project proposals, and defining process impacts and change management activities/collateral
Qualifications:
- Bachelor’s degree in information systems, computer science, engineering or relevant major or equivalent combination of education and experience. Additional higher education and/or technical certifications a plus!
- 5+ years of experience implementing, administering, managing and/or supporting FlexPLM application, preferably in the Retail Footwear / Apparel industry
- Experience with Extract, Transform and Load concepts and FlexPLM processes for extracting data to other systems
- Experience in Business Process Management and general business systems analyst skillset
- Knowledge of relational databases, basic SQL skills and data mapping
- Highly developed troubleshooting skills; tenacity and hunger for finding the root cause of a problem
- Business requirements elicitation skills
- Keen attention to detail in planning, organizing, and executing tasks, while still seeing the big picture and understanding how all the pieces fit together and affect one another
- Excellent verbal and written communication skills; ability to tailor approach based on audience and message.
- Excellent interpersonal and collaboration skills that inspire and build trust for effective working relationships across the company
- Dependable and reliable
- Available to provide after-hours support as needed
Compensation:
The pay range for this position, based out of the Brooks Seattle HQ, is $94,192 - $141,288 per year. Base pay offered will vary depending on job-related knowledge, skills, and experience.
Other:
Brooks is proud to offer a robust benefits package to our employees and their families!
Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.
Paid Time Off- Brooks offers generous time off including three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave.
Bonus- in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.
Perks- including product discounts, a home office stipend, employee recognition, fitness discounts, volunteer and donation benefits.
At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, color, national origin, gender, gender identity, the presence of a sensory, physical or mental disability, medical condition, military status, marital status, pregnancy or child birth, sexual orientation, age, genetic information, status as a victim of domestic violence, sexual assault or stalking, political ideology, or any other non-merit based factors.
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