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On- Call Coordinator

Colorado Outward Bound School

Colorado Outward Bound School

Leadville, CO, USA
Posted on Sunday, December 18, 2022

Organizational Overview

The Colorado Outward Bound School (COBS) is a non-profit adventure-based education organization that emphasizes personal growth through challenge and experience.  For over 60 years our wilderness courses have focused on inspiring responsibility, teamwork, confidence, compassion, and environmental and community stewardship.

Commitment to Diversity, Equity, and Inclusion

Colorado Outward Bound School celebrates diversity and strives to create an inclusive environment for all employees. We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, nation origin, age, genetic information, disability, veteran status, or any other basis covered by applicable law. All employment is based on qualifications and business needs.

We want to be transparent with all applicants that working at the Colorado Outward Bound School means joining a growth-minded community where we are actively dismantling our organization’s white supremacy culture. This conversation shows up at all levels of the organization – in our trainings, in our meetings, on our courses, and in our daily lives. Anti-racism and diversity, equity, and inclusion work can be messy at times and we remain committed(link is external) to navigating that together. Challenge and discovery are what we do and (un)learning is a fundamental part of our practice. COBS was originally built for and by white men, and now in support of our community members with marginalized identities – at COBS, in the outdoor industry, and beyond – we are actively working on changing that story to support individuals with different identities to empower themselves as we address barriers related to race, culture, socioeconomics, ability, gender, identity, geographic location, and mental health. While we are committed to learning and making necessary changes, we recognize we have a long way to go and want to notify applicants of that up front.

Position Summary

Colorado Outward Bound School seeks to hire a well-organized, calm, detail-oriented individual with strong communication skills! The On-Call Coordinator for the Rocky Mountain Program (RMP) will support field programs by managing non-urgent field communications through the on-call system. The On-Call Coordinator will gather critical student and logistical information, coach and mentor staff, and ensure concise and accurate information is shared in a timely and professional manner. While on duty this position will also hold the RMP Parent Phone and provide high level customer service and support to families/guardians. They will ensure every call received from the field and/or parents is recorded in our on-call chain and any details requiring follow-up and action are taken with appropriate urgency. The RMP On-Call Coordinator will report to the RMP APD of Course Delivery & Safety, working closely with Program Managers and Course Directors.

Key Duties and Responsibilities

  • Receive and address calls from the field with issues concerning medical, injury, motivational, behavioral, itinerary changes, weather conditions, logistical needs, etc.
  • Provide clear, effective and timely communication with field and logistics staff, supervisors, student services, and other applicable parties. Coordinate On-Call duties hand-off before day(s) off to ensure consistent communication and support to all above parties.
  • Direct support of field staff through coaching and mentoring of in-field issues.
  • Supports overall course planning by facilitating potential itinerary changes, understanding their impacts to permits, updating key documents and communication chains, overlapping itineraries, etc.
  • Work closely with the RMP Logistics Department to prioritize, communicate and respond to logistical requests or needs.
  • Gather and record detailed and pertinent information in a timely fashion.
  • Serve as a communication conduit between field staff, program leadership, families, and scholarship sponsors.
  • Arrange physician visits for students.
  • Ensure appropriate and accurate documentation is completed and uploaded to the appropriate on-call channel, i.e. SOAP notes, early departure eval, health care provider form, etc.
  • Provide consistent and professional communication with students’ families during course.
  • Assist Course Supervisors with Incident Report data entry.
  • Advise and assist in student care during non-emergent evacuation and early departure scenarios.
  • Become familiar with and be able to reference COBS’ Staff Manual, Field Policies and Procedures, CAMPS and CAGS.
  • Follow and uphold all Colorado Outward Bound School policies and procedures (local and national).
  • Additional program administrative tasks and support as requested.

Skills and Knowledge

  • Demonstrate commitment to the work of diversity, equity and inclusion; while continuing to make Outward Bound available to communities’ outdoor programs have previously failed to engage.
  • Intermediate computer skills, working knowledge of Microsoft Office Suite (Word, Excel and Outlook).
  • Strong problem-solving, prioritization and management of timelines.
  • Ability to demonstrate emotional regulation, calm, good judgement, and balanced decision-making in stressful situations.
  • Proactive and effective communicator and collaborator.
  • Ability to develop and maintain positive and professional relationships with clients, colleagues, and supervisor.
  • Ability to build and maintain a positive group culture.
  • Ability to work both independently and cooperatively as a positive team member.
  • Detail-oriented with strong organizational skills.
  • Excellent and professional written and verbal communication skills. Ability to give and receive both positive and constructive feedback.

Education and Work Experience

  • Minimum two years instructing and field leadership experience with Outward Bound or a similar wilderness expeditionary organization.
  • Familiarity and experience working with youth and managing sensitive motivational and behavioral dynamics.
  • Minimum Wilderness First Responder certification.
  • Youth Mental Health First Aid training.
  • Employee must have a clean driving record and pass COBS driver training

Physical Requirements and Working Conditions

  • Based in Leadville at basecamp.
  • Work at computer up to 95% of time.
  • Ability to bend, lift, kneel, crawl and carry up to 40lbs.

Compensation and Benefits

  • Compensation: Daily rate $120-$165 depending on experience
  • There may be opportunities to augment income with driving support for the program on an as-needed basis.

Application Process