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Lead Bicycle Technician

GoodTurn Cycles
Job Functions:
Product, Customer Service
Employment Types:
Littleton, CO, USA; Denver, CO, USA
40,000 – 52,000 USD per year
Posted on:

Lead Technician

The Lead Technician will be primarily responsible for the completion of service tickets as they arise and for the sourcing of service related parts and materials. They will be the primary technician for all advanced problems: electric diagnosis, suspension service, wheel building, etc. This individual will help dictate the workflow of the service department, order necessary parts and materials and ensure that work orders are completed correctly and on time. The hope for this role is for them to move into a newly created Service Manager position.

Duties and Responsibilities:

  • Provide business insight to ED when appropriate

  • Hire / Train / Empower employees

  • Inform employees of new policies & procedures

  • Assist in maintaining organized inventory

  • Assist in performing occasional inventory counts

  • Provide customer service over the phone

  • Maintain cleanliness / order of shop floor

  • Maintain high sales ability

  • Check work email at beginning / end of shift

  • Provide team with week-end email summarizing open items

  • Set priority for work orders

  • Delegate rental fleet related responsibilities

  • Delegate mechanic shop related responsibilities

  • Assist in scheduling shop staff

  • Perform repairs on customer bikes

  • Maintain rental fleet

  • Build new bikes for retail

  • Maintain stock levels / place orders for mech shop consumables

  • Handle warranty items for retail bikes

  • Handle warranty items for rental bikes

  • Assist in handling warranty items for accessories

  • Work with / train interns

  • Act as mentor for job trainees

  • Assist in generating blog posts for GTC website

  • Assist in staffing local events


  • 3-5 years experience in bicycle mechanics
  • 2 years experience servicing Suntour, Rockshox & Fox suspension components
  • 1-2 years diagnosing eBike specific problems
  • Experience managing people a PLUS
  • Project management experience a PLUS
  • PBMA Level 2 Technician - PLUS

Skills and Traits:

  • High mechanical aptitude
  • Ability to effectively communicate bike problems to customer
  • Enthusiasm, high energy level, confidence, resourcefulness
  • Strong verbal communication skills
  • Strong leadership and team working skills
  • Strong record keeping skills
  • Ability to effectively present information and respond to questions from employees and upper management
  • Ability to work in a dynamic, multi-functional, multi-cultural environment

Physical Demands:

  • Able to sit or stand and walk throughout the scheduled work shift
  • Must be able to ride a bike
  • Must be able to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
  • Able to lift and/or move up to 70 lbs

Typical Working Days / Hours:

  • 8 hrs/day
  • 5 days/wk
  • Working most weekend days
  • Pay range $20-$25/hr


  • Company Health Care incl. Dental & Vision
  • Paid time off & Paid personal time off
  • Company shut down from 12/24-1/1
  • Access to rental and demo fleet
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