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Dealer Service Representative, Osprey

Hydro Flask

Hydro Flask

Cortez, CO, USA
Posted on Tuesday, August 15, 2023

Join our Osprey team at Helen of Troy as our Dealer Service Representative (work onsite) and make an immediate impact on our trusted brands! Together, we build innovative and useful products that elevate people's lives everywhere every day.

Our mission for the last 40+ years has been to create innovative, high-performance gear that reflects our love of adventure and our devotion to the outdoors. We're proud to be the leading manufacturer of backpacks and travel gear. Our HQ is located in southwest Colorado, nestled in the corner of the rugged San Juan Mountains and on the edge of the vast sandstone canyon country.

Location: This position will be based in Cortez, CO (work onsite).

What you’ll be doing:

The Dealer Service Representative (DSR) provides industry-leading customer service and support to Osprey’s sales rep force, specialty retailers, the end user of our product and Osprey Associates. Ensures positive relationships with all customers to further strengthen our brand and company reputation. Efficiency and accuracy are crucial in the DSR’s work while growing in a fast-paced, busy and reactive environment.

  • Support order book management; receiving, confirming, revising, processing, reserving orders, etc. (current and upcoming season)

  • Manage dealer accounts, conduct territory analysis, perform accurate monthly forecasting, work within account thresholds; maintain customer cards, routing guides and vendor agreements, and conduct new account management

  • Manage and maintain personal and territory inboxes within established thresholds

  • Process claims and returns

  • Maintain high level of engagement with the call management system (answering, voicemails, etc.)

  • Take reasonable action vital to carry out responsibilities consistent with general mentorship of the Dealer Service Supervisor

Skills needed to be successful in this role:

  • A heart/passion for cultivating an excellent customer and consumer experience

  • Effective oral and written communication skills and excellent interpersonal skills

  • Self-motivated and ability to work independently

  • Expert level knowledge of Osprey products and our NAV ERP sales system

Minimum Qualifications:

  • High School Diploma or General Education Degree (GED)

  • 3 years customer service experience

  • Proficiency in Microsoft Office: Excel

  • Strong communication skills, written and verbal

  • Authorized to work in the United States on a full-time basis

Preferred Qualifications:

  • Prior outdoor retail or sales experience

In Colorado, the standard base pay range for this role is $16.90 - $25.36 hourly. This base pay range is specific to Colorado and may not apply to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.



For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.

We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.

We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.