Systems Analyst, Sales CRM
Join our Sales Team at Helen of Troy as our Systems Analyst, Sales CRM (hybrid work onsite and from home), and make an immediate impact on our trusted brands, including our 9 leadership brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar. Together, we build innovative and useful products that elevate people's lives everywhere every day!
Look around your home, and you'll find us everywhere:
In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!
Work Location – El Paso, TX, Marlborough, MA, Arlington, TN, Dallas, TX
What you will be doing:
The Systems Analyst will have in-depth technical knowledge of Customer Relationship Management (CRM) / Sales Force Automation (SFA) software and related business process strategies.
Develop, implement, and support CRM applications and configurations
Configure and implement CRM systems with integration to other global ERP applications
Analyze / optimize current processes, Remediate errors, and extract, Validate CRM related data
Develop process and reporting capabilities while balancing business needs with technical complexity
Provide application support and assist with software and business processes
Serve as technical domain authority for company business applications and technical solutions
Develop and maintain system integrations
Automate processes and evaluate how data interacts within the CRM
Provide experienced level support to solve problems as they arise
Perform quality assurance testing and post-implementation support
Perform software upgrades and meet support SLA's
Define and document policies and governing procedures
Perform vital quantitative and qualitative analyses to support process design leading to efficiency and quality
Define master data templates and map data from source to target system
Define and configure data attributes
Maintain and stabilize applications to meet data requirements
Develop reports and dashboards that visualize data for sales, marketing, and extended teams
Clean master data, implement successful data export and import
Captures and evaluates business requirements in the context of our overall system solutions
Performs gap analysis between business requirements and CRM application functionality
Conduct detailed as-is and to-be analysis
Acts as a liaison within the IT department to all staff in the organization to support their business initiatives through systems evolution
Lead projects and major improvements
Translate details into specific tasks needed to accomplish a task or solve a problem
Provide technical and functional support and mentorship
Develop and train end-users
Constructs workflow charts, diagrams, and use cases
Ensure timely delivery for Projects and Tasks
Skills needed to be successful in this role:
Hands on experience with crafting artifacts like Business Requirement document, System Requirement document (SRS), Requirement Traceability Matrix (RTM), Functional Specification Document (FSD)
Excellent oral and written English communication and social skills
Excellent interpersonal and analytical skills, multitasking skills, time management and efficiency
Familiar with project management and/or business analysis concepts from PMI, Six Sigma, or IIBA
Strong proficiency and exposure to the functionality available in B2B, Sales CRM platforms and Customer Data Management platforms, Customer Experience platforms, and experience crafting Technical Requirement and Gap Analysis documentation
Ability to write SQL queries and read PL/SQL code
Bachelor’s Degree in Computer Science, Information Science, Information Technology, or related field
Exposure to AIM Methodologies
4+ years of experience in Commercial operations including Quote-To-Cash, Customer Care, Order Fulfillment, Global Services & Support and Customer Experience
3+ years of experience working in Salesforce.com, (Service Cloud, Knowledge Management), Microsoft, SAP, and/or Oracle Sales Force Automation implementations
3+years in CPG Industry, implementing CRM applications, and mapping and configuring Customer and Contact Data
1+ years of experience as an implementation lead supporting a customizable CRM application
Proficient in Microsoft Office Suite
Authorized to work in the United States on a full-time basis
Experience with managing sales and marketing campaigns
Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.
Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.
We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.
Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.
We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.