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Child Support Specialist

Jefferson County, Colorado

Jefferson County, Colorado

Customer Service
Golden, CO, USA
Posted on Friday, September 1, 2023
Apply By09/04/23 DivisionCommunity Assistance Division Management LevelIndividual Contributor Scheduled Weekly Hours40 Benefit EligibilityThis position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. DescriptionTheChild Support Specialistutilizes critical thinking to establish, modify, enforce, and collect Child Support obligations by making decisions for an optimal outcome for each individual case while following Colorado and Federal guidelines.Hiring Range: $54,080 AnnuallyCompensation will be determined based on education, experience, and skills.Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more.For more information, click Here for our Total Rewards summary. TheChild Support Specialistis Responsible For
  • Managing a large caseload consisting of 450-500 cases, enforcing child support orders and medical support orders through various judicial or administrative processes.
  • Interpreting and applying terms of parties' private child support/maintenance orders as well as our own orders for entry into our data management system, ACSES.
  • Identifying and evaluating relevant case issues, researching and reviewing information to determine appropriate legal or administrative actions.
  • Interviewing and negotiating with parents and/or attorneys.
  • Preparing legal actions and corresponding documents.
  • Maintaining written chronological history of comprehensive case management including work performed, contacts, interactions or decisions, calculations, and legal or administrative decisions.
  • Obtaining difficult to find information by skip tracing and utilizing various locate tools and resources.
  • Providing resources to customers and collaborating with other departments and agencies, presenting options to customers to assist them with self-sufficiency and making referrals to various community outreach programs.
  • Reporting potentially fraudulent activity or possible program eligibility infractions.
  • Preparing documents and providing case notes to Attorney(s) for review and/or court hearings.
  • Providing recommendations to management for developing cost-effective and best practice methods to increase productivity, improve customer service, unit efficiency, and meet program goals.
QualificationsResearch shows that women and otherunderrepresentedand historically marginalized groups tend to apply only when they check every box in the posting.If you are reading this and hesitating to click“apply” for that reason, we encourage you to go for it!A true passion and excitement for making an impact is just as important as workexperience. Minimum Qualifications
  • High school graduation or equivalent certificate
  • Minimum of three years of work related experience in comprehensive case management AND a high volume customer service position OR working with a complex computer system.
  • Or a combination of experience and education
Preferred Qualifications
  • Work experience in Child Support Services
  • Bilingual in Spanish a plus but not necessary.
Knowledge, Skills, and Attributes that would lead to success in this role include:
  • Ability to navigate family circumstances while serving the best interest of the child(ren).
  • Ability to problem solve by using critical thinking and utilizing resources/researching to find solutions that are best for the family and the department.
  • High level organizational skills and thrives with strict deadlines.
  • Strong customer service and interpersonal skills with the ability to adapt communication based on level of program knowledge of the audience.
  • Able to learn more than one complex computer system and is patient in the learning process.
Pre-employment assessment process requires candidate to use independent and in-depth thought processing to evaluate the best interest for a client and their family.Offer of employment contingent on criminal history check and education verification. Additional Job DescriptionRecruitment Process: You are able to see your status and any communication when you log into your candidate portal . Listed below are the steps in our recruiting process:
  • Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin.
  • Next, the Talent Acquisition Team reviews applications for the preferred skills. While these skills are not a requirement for the position, they will contribute to the success of the new hire in this role. These skills are scored and the highest scoring applicants will be forwarded to the next step.
  • The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview. The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview.
  • If the hiring team wishes to speak with you further, they will reach out to you via phone call or email using the contact information listed on your application. You may receive emails asking you to complete a task within your candidate portal and it is important that you are receiving our emails as we do not want you to miss out on an opportunity.
The time frame for contacting applicants depends on the hiring team's schedule/workload and how many applications were referred for manager review. Please note that Jefferson County receives on average over 100 applications per job bulletin.Thank you for your patience and for your interest in Jefferson County Government! We wish you success through this process. Do not forget to sign up for Job Interest Alerts through your candidate portal to receive email alerts for future positions you are interested in. EducationGED, High School Diploma ExperienceWork Experience: Minimum three years CertificationsLanguages: CategoryHealth & Human Services