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Public Services Manager - Jefferson County Public Library

Jefferson County, Colorado

Jefferson County, Colorado

Colorado, USA · Colorado, USA · United States
Posted on Wednesday, June 19, 2024
Are you passionate about providing public library service that builds an educated and vibrant community? Do you believe in the values of innovation, accountability and excellence? Are you both a coach and role model for staff? If you are ready to be a leader in achieving Library objectives, this library manager position may be for you!

Due to retirements and a reorganization of our manager roles which created a new position, we are looking for 3 Public Services Managers who believe in the values of innovation, accountability and excellence - leaders who advocate for libraries, are up-to-date on current trends in the profession and are passionate about providing public library service that builds an educated and vibrant community, and support a radically welcoming patron experience. One of these positions manages two libraries and the other positions each manage one library and one Core Service (a library-wide area of focus).

The Public Services Manager will supervise staff, create an environment that reflects JCPL's values of serving with care, welcoming all, meeting people where they are, giving them full attention and exceeding customer expectations. The person in each of these positions will plan/audit system resources with budgetary and decision-making authority over those resources. The Public Service Manager will create partnerships and relationships in the community through outreach.

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Library Division

Management Level


Scheduled Weekly Hours


Benefit Eligibility

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.


Hiring Range: $67.192.30 - $87,350.00 Annually.

Open Public Service Manager Positions

Conifer and Evergreen Libraries

  • The Conifer and Evergreen Manager oversees library services in two mountain communities. The Evergreen Library recently underwent a redesign, and the Conifer Library is moving into a new space. Both projects provide opportunities for innovation, growth, and implementing new strategies for community impact.

Golden Library and Patron Experience: Location Services Core Service

  • The Golden Library is located along Clear Creek and has many opportunities for community partnerships and outreach, and a very loyal and active library community. Patron Experience: Location Services Core Service oversees Patron Experience substitutes and the floating ambassador team, as well as consistency in library services and experience across the County.

Standley Lake Library and Adult Services Core Service

  • Standly Lake Library is a suburban library in Arvada and reflects the community in space, services and programming, and a partnership with Jeffco Open Space is bringing a trailhead to the library parking lot. Adult Services Core Service oversees the strategy and implementation of services to Adults of all ages across Jefferson County including the Book a Librarian service, digital literacy classes, and programming.

During the application questionnaire, candidates will be able to identify interest in one or more location.


  • CUSTOMER SERVICE: Communicates expectations to staff and colleagues about Library services and trends in area of responsibility. Models best behavior practices for radically welcoming customer service. Creates conditions for quality customer experiences in their areas of responsibility. Ensures maintenance of Library resources, including physical and virtual, so that residents have equal access to information and ideas. Is aware of and implements industry best practices for merchandising, labeling and promoting Library resources. Provides quality assurance in programs presented in their location or their area of responsibility, including off-site locations. Manages promotion of programs to target audiences. Provides direct customer service, particularly in non-routine situations. Conducts outreach into the community by identifying potential groups and ensures direct contact from the Library. Resolves customer service issues, including dealing with law enforcement and first responders. Ensures a safe environment for staff and public.
  • CORE LIBRARY SERVICE: Collaborates with others and manages cross-functional teams to accomplish goals and objectives in their system-wide service. Gathers and evaluates input from community for implementing system-services using established industry benchmarks. Uses established industry benchmarks to determine gaps in service provision and quality. Maintains current knowledge of trends in libraries and related fields to identify new services for development and implementation system-wide. Provides quality assurance in programs presented in their area of responsibility, including off-site locations. Manages promotion of programs to target audiences.
  • OPERATIONAL ORGANIZATION: Participates in special assignments such as prototyping new services. Supervises short-term projects outside typical area of responsibility. May perform the duties as an acting manager/person in charge(PIC) for local and/or other locations on a temporary basis as needed.
  • FISCAL RESPONSIBILITY: Establishes and manages location and/or Core Service budget. Participates in short- and long-term planning for Library services. Provides input for anticipated local and system needs. Accountable for system-wide budget expenditures in their area of responsibility. Communicates goals and strategic priorities to staff under their area of responsibility. Ensures compliance with budget limits and established purchasing procedures with staff under their supervision.
  • SUPERVISION & MANAGEMENT: Hires, assigns, trains, directs and supervises the division staff as well as temporary staff, volunteers and interns in area of responsibility. Coaches on industry best practices. Administers or makes recommendations for routine personnel matters affecting direct reports including recruitment, orientation, training, setting performance goals, assigning and reviewing work, approving time cards, approving leave, appraising and disciplining, submitting records and documentation as required by Library and Jefferson County Policy. Conducts regular staff meetings with subordinate staff. Communicates changes in policies and procedures to direct reports and implements them as directed. Provides technical guidance and support to ensure conformity with established policies, rules and regulations. Anticipates and solves problems as non-routine situations arise. Promotes professional development and leadership skills among direct reports and teams. Responsible for creating and implementing change management plans and strategies that maximum employee engagement and minimizes employee resistance. Provides leadership towards the Library's mission, vision and values. Serves as a member of JCPL’s CMT (Combined Management Team). Collaborates and coordinates with others in cross-functional teams to accomplish JCPL goals and objectives as well as Division goals and objectives. Uses and continually develops leadership skills and participates in on-going professional development. Maintains skills, knowledge and subject matter expertise in areas of responsibility and industry trends through training and professional development. Attends conferences and participates in development activities.
  • Other duties and responsibilities as assigned.

Required - Minimum 3 years library experience, or combination of more than one year library experience AND more than 5 years leadership experience.

Preferred - Master's degree in Library Science or Library Information Systems.


Preferred - 3 years supervisory experience.


Work Experience: Minimum three years

Supervision Experience: Minimum 3 years




Library Services