Client Service Executive

Operations, Bracknell, Berkshire, UK

Overview of the role:

An exciting opportunity has opened up within the UK Client Service Team, part of our wider Operations department. The Client Service Executive (CSE) is accountable for achieving high levels of client satisfaction through strong process management skills, flawless planning and execution, and proactive communication. This is a cross-functional role, working closely with several internal teams as well as being the day-to-day contact for the designated client base.

The Client Service Executive role is a fantastic entry level position which will give you a broad experience across many aspects of the client delivery process. It will be a great opportunity for anyone who is looking to build a solid understanding of the foundation of the data production and delivery cycle and develop an outstanding level of client service.

Main Role Responsibilities

· Delivering and managing excellent client service to maintain high levels of client satisfaction

· Updating and delivering databases and reports to clients within agreed deadlines, which will include co-ordination and collaboration with wider CIRCANA teams

· Performing quality control checks to ensure high quality and accuracy of client deliverables

· Build strong relationships with clients by engaging frequently via email and arranged meetings to be their initial point of contact for all queries.

· Building wider product and industry knowledge to support colleagues and deliver the best possible client service

· Networking and engaging with other CIRCANA teams to build strong client-focused relationships

· Informing and contributing to internal client solution review meetings

Skills & Experience Required

Here at Circana, we believe that what makes you, YOU is also what makes you great. We look for the below qualities in our CSEs as all other aspects of the role will be taught through our in-depth onboarding and ongoing support & training opportunities.

· Self motivated, confident professional

· A strong team player who has integrity

· Excellent organisation and problem solving skills

· Great communication and relationship building skills

What Working For Circana Can Do For You

Here at Circana, we focus on outcomes rather than an outdated, one-size-fits-all notion of work, to give each of us the flexibility we need to have fun and balance our overall wellbeing. Through constructive and helpful feedback, we are empowered to take risks, challenge ourselves, reach unprecedented heights and achieve great personal growth.

What This Means For You When You Join Circana

Agile working – We offer flexibility to your working week through a mix of office and home working. We give you the options to work where you can best deliver your outcomes on that day, and allow you to manage your time effectively between work and personal activities. Effective agile working requires commitment to the team culture and availability for key in-person meetings when scheduled.

State of the art office – We opened our new office in January 2022, with amazing spaces to do dedicated work with peace and quiet, collaborate with your colleagues in open or closed areas, and beautiful meeting rooms you will be proud to host clients in.

Me Days – We currently have four days over and above our 25 contracted annual leave days to take time for ourselves, taking our total annual leave to 29 days + Bank Holidays!

Growth – You got where you are today by education, determination and plain hard work. Here at Circana, we aim to help you build your skills, explore new interests, and work across different functions, clients and teams. We believe that every career is a work in progress, and we foster each employee’s journey, through a diverse set of experiential, skill-building and mentorship opportunities to learn from the best and brightest in our business.

Feedback – To do a great job, you need to know what is expected of you. We pledge to do just that through consistent, timely feedback and coaching to ensure continued growth.

Recognition – In addition to cheering on outstanding work on a project, exceptional client service, or performance over and above what is expected, we also applaud consistently great performance and initiative in solving problems, as well as innovation and new ideas. We’re also not afraid of PDAs—public displays of appreciation—as we all celebrate individual victories as part of our shared success.

Challenge – Challenge and support are of equal importance, and we strive to deliver the right mix of both through line management, peer to peer relationships and an open-door policy to the leadership team. A career at Circana, as with life, is what you make it – so if you’re looking for challenge, we can absolutely deliver!

Fun – We can promise it will be challenging, rewarding – and fun! We aim to work hard and recognise that’s only achievable with some play as well, with all ideas welcome..

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