• Application processing: Using Banner Student Information System (SIS), Slate, OnBase document management systems, and AWA job submission, accurately process incoming undergraduate and graduate applications according to prescribed procedures.
• Explain the types of admission and the admission process.
• Convey information about what documents are required for domestic applications and advise students of their application status.
• Direct people to the OSU-Cascades web site for the correct application to complete for domestic and international undergraduate/graduate, post-bacc or non-degree seeking students.
• Communicate with departments on application status and documents received when required.
• Receive and process documents (electronic & paper) required for Admission File Review/Decision
• Making/Reporting. Use Slate and OnBase workflow and Banner SIS to monitor application status and determine review-readiness. Follow the defined admissions communication plan to advise students of their application status and missing documents.
• Review admission files and make admit decisions, process admit letters and provide new students information on next steps.
• Report new admits to COCC as required.
• Accurately enter transcript information into Banner for degree-seeking students.
• Review advanced standing audit reports to enforce OSU course repeat policies.

• Communicate with a diverse clientele in a courteous, pleasant, tactful and professional manner, ensuring professionalism and respect for all students and their respective cultures.
• Greet and answers questions from walk-in visitors including, but not limited to, prospective students, guests to campus, current students, faculty and staff.
• Assists in the recruitment and retention efforts of OSU-Cascades to include representing the campus at orientations and other special events.
• Answer incoming main phone lines and e-mail, responding to questions or forwarding calls/e-mails as appropriate, using discretion for confidential information.
• Respond to questions about admission standards and general university information such as programs offered, housing, financial aid, scholarships, etc.
• Explain processes, rules, regulations, functions and programs.
• Explain OSU-Cascades student policies and procedures related to the Degree Partnership Program with COCC. Accurately access Student Information System for data retrieval, data assessment and data input while talking on the phone and entering data simultaneously.
• Convey registration policies for enrolled students including tuition impacts.
• Access and retrieves basic student information from the Student Information System about advising, registration, billing, and financial aid following the guidelines for student record confidentiality (FERPA guidelines).
• Process registration changes including OSU major changes, term changes and campus changes.
• Advise on immunization/student health information requirements. Accurately interpret student academic history, including dual enrollment

Two years of general clerical experience. One year of which included typing, word processing, or other experience generating documents; OR An Associate’s degree in Office Occupations or Office Technology; OR Graduation from a private school of business with a Certificate in Office Occupations or Office Technology and one year of general clerical experience. College courses in Office Occupations or Office Technology will substitute for the required experience on a year-for-year basis.

• Accuracy and attention to detail.
• Demonstrated ability to work in a team environment.
• Excellent customer service skills.
• Strong time management and organizational skills.
• Experience working with large complex databases.
• Ability to multi-task in a busy office environment.
• Demonstrable commitment to promoting and enhancing diversity.

• Bachelor’s degree in discipline of choice.
• Two years of customer service experience.
• Two years of general office experience with strong skills in word processing, spreadsheets, MS
• Office preferred, and scanning software.
• College or university work experience.
• Competency and/or experience working with people from various backgrounds and cultures.
• Fluency in a second language- Spanish preferred.