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Customer Service & Fulfillment Specialist

Specialized Bicycle Components

Specialized Bicycle Components

Customer Service
Morgan Hill, CA, USA · Morgan Hill, CA, USA
Posted on Friday, May 17, 2024
Customer Service & Fulfillment Specialist

A team player with a service leader mentality….

SUMMARY

Are you someone who thrives working with a close team? Do you feel successful when you can deliver a great customer experience and build a relationship? Do you enjoy a dynamic environment where you are empowered to be a catalyst for change and make a real difference to the business? If you were able to answer “yes” to these questions, we want to talk to you!

HOW YOU’LL MAKE A DIFFERENCE

  • Manages daily printing, picking and fulfillment of Ecommerce orders to ensure same day production timeline.
  • Manages customer service inquiries to ensure world class and timely customer experience including product warranty, returns and exchanges.
  • Works with fulfillment to efficiently and thoroughly capture each order request in detail to support full order process successfully.
  • Manages website back end including inventory, customer profiles, and replacement orders.
  • Works in conjunction with production team to understand lead times, inventory levels, and all details required to fulfill orders on time with accuracy.

WHAT YOU NEED TO WIN

  • Team Player who brings positive team attitude to the way in which we work. Understanding that individual efforts affect the collective success of everything we do.
  • Customer service mentality desiring to exceed our customer expectations with the best experience, product, and results.
  • Driven attitude that wants to deliver results and hit goals that are set individually and for the team.
  • Detail oriented with the ability to work both independently and within a tight-knit team.
  • Excellent organization and time management skills; able to balance and prioritize multiple projects in a fast-paced environment and meet deadlines.
  • Must be able to lift up to 25lbs.

Preferred Qualifications

  • Minimum 2 years of customer service experience.
  • Bachelor's degree in Business Administration, Marketing, or other related field, or equivalent work experience.
  • PC proficiency in Microsoft Office, Oracle Systems and Shopify
  • Excellent customer service and problem solving skills.
  • Ability to communicate, both written and verbally, in a clear and professional manner.

California Base Pay Range: $19.50-$31.00/hour

Benefits

  • Along with competitive pay, as a full-time teammate you are eligible for the following benefits beginning 30 days from date of hire. Benefits include:

  • PPO, EPO, HMO Kaiser and HDHP competitive Healthcare benefit plans offered (which include coverage for acupuncture and physical therapy)

  • Dental and Vision plan

  • Health Savings Account with a company paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA

  • 401(k) Matching up to $5,000 plus company paid retirement plan fees

  • Profit Sharing Plan

  • Company paid Basic Life, AD&D, short-term and long-term disability insurance

  • Employee Assistance program

  • Sick, Vacation and Paid Holidays

  • Employee discounts and perk program

  • Parental Leave

  • Specialized bike for new baby

  • Education and events reimbursement

For additional information on benefits and perks, please visit: https://benefits.specialized.com

About Specialized:

First and foremost, we are riders. We share the core belief that bikes help make the world a better place. From product development and operations, to finance and marketing - every role at Specialized contributes to a culture of sustainable, global growth and innovation. Around the world, we work to recruit candidates who are passionate and curious with the belief that everyone has the potential to be a leader.