Clerk, Returns Department

1st Shift

6:00AM-2:30PM

Under close supervision: * Provide administrative support for a variety of functions within the warehouse; including data entry, handling requests for information, basic research, and preparing reports Knowledge & Skill Requirements: * High school diploma or equivalent education; Associate's degree preferred *Minimum of one year of related experience is preferred Knowledge & Application: * Applies knowledge of a body of standardized rules, procedures, operations, etc. within a specialized or technical field * May include multistep processes which requires a fairly detailed knowledge of the specialized area* Requires extensive on-the-job or previous training and experience * May require formal occupational training or certification* Operative/Technician roles will typically operate more complex machinery/processes Problem Solving: * Problems are known, defined, and readily apparent* Issues may occasionally require some fact finding to solve* Non-routine issues typically escalated to more senior team member or supervisor* Selects best option from a set of defined procedures/solutions using common sense and experience of similar situations* Refers to procedures, technical aids, co-workers, and supervisors Interaction: * Interacts with a range of individuals both within and outside immediate team to convey basic information* Requires basic written and verbal skills to respond to enquiries usually in a standard format and required to manage interaction in person or remotely (telephone, email)* Interaction is of a day-to-day nature, requiring a professional manner, customer service skills, common courtesy, and tact Impact: * Supports the achievement of goals through personal effort in own work area* Impact will be limited, typically to the immediate team although wider impact likely in customer facing roles* Required to achieve daily and weekly tasks under general supervision with work regularly checked Accountability: * Accountable for delivery of own work activities to agreed timescales and quality* Performance measured against predefined service level requirements or equivalent metric* Aware of costs and/or service level requirment and expectations.