Summary:
The Log-In Specialist enters data per product that is sent to the Warranty Department by individual consumers and retailers/dealers.

Essential Duties & Responsibilities:

Regular attendance is an essential function of this job. Other Duties may be assigned.

• Log product information into data system to include customer information and put comments in as to special instructions as given in notes.
• Read notes carefully and inspect products for problems.
• Handling one product at a time, read customer letter to determine reason for return.
• Create a work order by listing repairs to be done and assigning time values and dollar amount to them.
• Determine if warranty covers damages or items returned for credit or replacement.
• Prioritize repairs depending on time constraints or other special circumstances.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The list below represents the knowledge, skill, or ability preferred. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• High school graduate or equivalent combination of education and experience preferred.
• Knowledge of The North Face/Jansport. products a plus.
• Computer literate; AS400, Microsoft Office.
• Data entry skills (fast & accurate).
• Ability to work closely and professionally with many people in department.

Special Requirements:

• This job is performed as a stand-up/sit down position; Noise level in work environment is usually moderate.
• Must be able to lift up to 30lbs.

Hiring Range:

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.