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Warranty and Repair Coordinator - Osprey



Cortez, CO, USA
Posted on Wednesday, August 9, 2023

Join our Osprey team as our Warranty & Repair Coordinator and make an immediate impact. If you love adventure, phenomenal gear, and have a passion for the outdoors, you're in good company with our Osprey brand, one of Helen of Troy's trusted leadership brands, including OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar. Together, we build innovative and useful products that elevate people's lives everywhere every day

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Work location: Cortez, CO - 100% Onsite

What you will be doing:

The Warranty & Repair Coordinator will be responsible for maintaining the efficient and timely expo of repaired product shipping from our Cortez, Colorado location. This role will process and ship parts requests, receive both inventory and non-inventory items, perform cycle counts, re-stock pick lines, and perform general warehouse maintenance. Daily responsibilities will be adjusted depending on the particular needs of the Warranty & Repair Department.

  • Process repaired product for return to customer per our turnaround target to ensure a positive customer experience

  • Manage service orders

  • Process fulfillment of sales orders

  • Record required information in a clear and consistent manner to allow accurate data entry into software programs

  • Run lift equipment with proficiency and ensure that all equipment is charged and/ or fueled sufficiently

Minimum Qualifications:

  • High school graduate or General Education Degree (GED)

  • 1+ years of warehouse, retail, and/or customer service experience

  • Must be authorized to work in the United States on a full-time basis

Preferred Qualifications:

  • Prior experience in product repair, parts selection, or trades requiring the use of tools

  • College-Level coursework or Bachelor's degree

  • Basic computer proficiency including experience with (or ability to learn) MS Word, Excel and Business Central (NAV) as it relates to Warranty & Repair process

In Colorado, the standard base pay range for this role is $15.65 - $23.48 hourly. This base pay range is specific to Colorado and may not apply to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy encourages people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.



For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.


Helen of Troy is an Equal Opportunity/Affirmative Action Employer.  We are committed to developing a diverse workforce and cultivating an inclusive environment.  We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background.  We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.


We will provide individuals with disabilities reasonable accommodation to participate in the job application process.  If you would like to request an accommodation, please contact Human Resources at (915) 225-8000. 

Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.

We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.