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Director of Application Support



IT, Customer Service
Dallas, TX, USA · El Paso, TX, USA
Posted on Friday, September 22, 2023

Join our Information Technology (IT) Team at Helen of Troy as our Director, Application Support, and make an immediate impact on our trusted brands, including our 9 leadership brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar. Together, we build innovative and useful products that elevate people's lives everywhere every day!

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

What you will be doing:

The Director of Applications Support leads the support strategy, direction, implementation, configuration, end user adoption, maintenance, security, compliance, and daily operational support, for internal and/or external-facing enterprise applications.

The Director will be expected to obtain business workflow process, along with system knowledge for functional areas, such as Supply chain, accounting, sales, marketing, finance, manufacturing, and others. Interact effectively with stakeholders, grasping both technical and business needs, to proactively adapt technology-based services and processes that support strategic objectives and tactical outcomes.

  • Partner with business leadership and other key collaborators in globally to define review opportunities, production issues and identify/ prioritize IT projects based on predefined criteria (e.g., return on investment, productivity, compliance)

  • Provide leadership and direction to Application support team in assessing the near and long-term. Enterprise application technology and process requirements; create a roadmap for the delivery of solutions or enhancements in line with business priorities.

  • Direct multi-functional teams to assess processes and design solutions in accordance with industry-leading standard processes.

  • Provide consulting level support and guidance through key IT initiatives; proactively share knowledge of technology risks and opportunities to build competitive advantage and improve efficiency and effectiveness of all functions (Supply Chain, warehouse, Transportation, Quality, Finance, Inventory etc.)

  • Operate as the key business contact representing IT in promoting IT services and capabilities.

  • Responsible for all aspects of project management, including ability to plan and organize sophisticated environments, develop and implement solutions, and report against project plans weekly/monthly including budget variance.

  • Propose, negotiate and manage IT budgets in accordance with internal procedures, ensuring best value and quality; Continuous focus on improving cost of delivery/service.

  • Plan and implement long term and short-term IT policies/ controls in line with the business/ function priorities; Work closely with global IT team to implement the corporate IT project locally.

  • Ensure robust contingency, risk management and business continuity plans are in place and that these are coordinated during all technology transition plans (enhancements / new)

  • Conduct awareness building programs for employees to facilitate knowledge enhancement and improved functional and attitudinal effectiveness towards ongoing and new tools and applications.

  • Enable continuous improvement in business applications, IT Security, and system performance.

  • Coach and develop IT team on standard process, lead the team to achieve team goals and objectives.

  • Supervise existing solutions / platform utilization, impact, benefit and resolve day to day operational issues.

Skills needed to be successful in this role:

  • Experience selecting, integrating, and administering sophisticated third-party systems into ERP systems.

  • General understanding of infrastructure platforms and technologies, e.g., personal computers, servers, network, windows, active directory, etc.

  • Consistent record of delivering timely and accurate results in a fast-paced environment.

  • Excellent critical thinking, problem-solving, mathematical skills, and sound judgment

  • Strong business insight and ability to collaborate with non-technical counterparts.

  • Experience evaluating and solid understanding of today’s digital technology ecosystem and capabilities with a mind to enable business value and transformation.

  • Passion to work within a fast-paced, constantly evolving environment.

  • Validated expertise in application development and support environment with more than one technology and multiple design techniques

  • Solid understanding of financial control and budget management

  • Seasoned understanding of risk controls and compliance to departmental and company-wide standards

Minimum Qualifications:

  • A bachelor’s degree in business operations, IT Applications, or closely related field.

  • 10 years of directly related experience in an enterprise IT environment working with multiple teams and multiple locations.

  • Solid understanding of business operations in a global organization

  • 6 + years of Experience in any ERP systems

  • 6+ years in a leadership capacity managing multiple teams.

  • Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software.

  • Business Relationship management and partnering expertise.

  • Experience with or driving production comparison evaluations via RFPs.

  • Flexibility to travel for up to 10% (both domestically & internationally)

Preferred Qualifications:

  • Master’s degree

  • Oracle/SAP ERP, Manhattan WMS, Demand/Supply Planning, procurement systems deployment, and upgrade experience.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.


For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.


Helen of Troy is an Equal Opportunity/Affirmative Action Employer.  We are committed to developing a diverse workforce and cultivating an inclusive environment.  We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background.  We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.


We will provide individuals with disabilities reasonable accommodation to participate in the job application process.  If you would like to request an accommodation, please contact Human Resources at (915) 225-8000. 

Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.

We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.