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Accounts Receivable Specialist



Accounting & Finance, Sales & Business Development
El Paso, TX, USA
Posted on Wednesday, May 22, 2024

Join our Corporate Finance Team at Helen of Troy as our Accounts Receivable Specialist, and make an immediate impact on our trusted brands: OXO, HydroFlask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day!

Look around your home, and you'll find us everywhere: In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Work Location: El Paso, TX

What you will be doing:

Responsible for all accounts receivable duties that pertain to the collection, cash applications, and research of customer claims.

  • Contacts customers on all past due items such as invoices, claims, billings, etc. Documents all correspondence with customers, whether by phone, e-mail, or fax, related to payment for open items.

  • Identifies, researches, and validates all customer deductions, i.e. claims or short pays, taken on payments.

  • Claims commonly researched are for shortages, pricing discrepancies, promotional allowances, return of resalable merchandise, return of defective merchandise, and various violations.

  • Generates cash batches in the system to facilitate the application of incoming cash receipts.

  • Verifies the accuracy of the payments that have been keyed by the lockbox for all payments.

  • Retrieves any payment remittance information not forwarded by the lock boxes.

  • Researches the individual payments and deductions on each remittance for appropriate coding, value, and accuracy.

  • Processes customer payments received via credit card by submitting confidential information for payment through the banking system.

  • Matches customer debit memos with the incoming claims and then appropriately codes based on the description noted on the claim.

  • Ensures accurate follow-up with the IT Department, Distribution Centers, Sales Representatives, Freight Carriers, customers, and others.

  • Processes valid claims for crediting and pursues invalid deductions for repayment.

  • Provides the customer with documentation to help them verify and validate their open balances with the company, in addition to electronic statements that are sent monthly.

  • Provides information such as open aging reports, invoice copies, Bills of Ladings, proofs of delivery, and credit memos.

  • Communicates any exception-type issues and accurate follow ups: old claims, slow paying customers, bankruptcies, repayment concerns, etc. with the Sales Field personnel, which include Sales Representatives, Sales Managers, Sales Directors, and Sales Vice Presidents.

  • Reconciles accounts by reviewing aging reports for matching invoices, credit memos, payments, debit memos, etc.

  • Works in conjunction with the Customer Service or Sales Departments for accurate follow up and the creation of outstanding account receivable items, billings/credit memos to accurate the account receivable for any errors in those departments, or in the field.

  • Processes any checks received in-house (not received through the company's lockboxes) through the Remote Deposit System to ensure that outstandingly received payments are cleared.

Skills needed to be successful in this role:

  • Strong oral and written English.

  • Able to articulate and understand persuasive writing to perform the minimum standards of their duties.

  • Confirmed understanding of shipping, receiving, order production, credit, collections, cash receipts and applications, claims investigation, promotions, and compliance issues.

  • Comfortable in a high-speed and highly stressful environment and complete tasks on time while ensuring minimal errors.

  • Requires communication with all levels of personnel at the corporate level, the customer base level, and with Sales Representatives.

  • Typing WPM 40 words per minute; 10 Key Touch.

  • Organizational Skills: Filing, Faxing, Copying, Data Entry, Document Control.

  • Software: MS Office (Word, Outlook, Excel, PowerPoint), Windows, Acrobat, Snag It, WinZip.

  • Accounts Receivable: Invoicing, Collections, Trial Balance.

Minimum Qualifications:

  • High School Diploma or General Equivalency Diploma

  • 3+ years of related experience

  • Highly proficient in Word, Outlook, and Excel, as well as strong computer experience to use the ORACLE system.

  • Authorized to work in the United States on a full-time basis.

Preferred Qualifications:

  • Accounts Receivable experience

  • Oracle

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skillset, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.



For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.

We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, and Drybar® – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.