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Application Support Specialist

www.helenoftroy.com

www.helenoftroy.com

Customer Service
dorset, uk
Posted on Monday, June 3, 2024

We have a temporary opening in our Poole, Dorset (UK) office for a:

Application Support Specialist

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. How are we achieving this? We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. And whether you are just starting your career or in need of a new challenge, we recognize, develop, and empower talent!

Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands including OXO®, Hydro Flask®, Osprey®, Braun®, PUR®, Vicks®, Honeywell®, Hot Tools®, Drybar®, Curlsmith®, and Revlon®.

Together, we build innovative and useful products that elevate people's lives everywhere every day!

About the role

The Application Support Specialist is responsible for ongoing support of Osprey Europe technical solutions, existing bespoke applications, Sage200/Oracle ERP solutions, Reporting solutions (Sage, PowerBI, Crystal Reports) and EDI.

The role will also require working with users to resolve application and data related issues.

This role also provides cover for the DevOps manager during periods of absence and whilst supporting global applications.

The role is responsible for the handling and processing of UK and European GDPR data.

What you’ll do in the role

  • Support ERP solutions (Sage 200/Oracle)
  • Support EDI Systems
  • Support B2B connectivity including GDPR data
  • Troubleshoot and support reporting for PowerBI, Sage and Crystal reports
  • Supporting existing Osprey Europe bespoke applications and web portals

What will help you do the job well

Essential:

  • Knowledge of ERP Systems (Sage200 / Oracle)
  • Knowledge of JSON, XML and EDI
  • Knowledge of MS SQL Server databases and strong transact SQL skills
  • Knowledge of EDI & API in a GDPR environment
  • Fluent in English (spoken and written), French a plus.
  • Excitement about joining a midsize yet growing company with fast-growing brands!

Nice to have:

  • Knowledge of C#, ASP.Net and JavaScript beneficial

About you

Our ideal candidate is a self-starter, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

About us

Many of our products rank as #1 brand in their category- we are proud to be market leaders. Behind all these achievements stand exceptionally talented and passionate associates. We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities. Our 15+ locations elicit unique team cultures; our powerful brands are marketed in approximately 75 countries.

If you want to join us on this journey you can find out more on www.helenoftroy.com/emea. You can also find us on our career website https://careers.helenoftroy.com/home or on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.

What do we offer?

  • Competitive compensation package depending on experience and skills
  • Flexible work policy with regards to working hours and work from home
  • Modern office with collaborative workspaces
  • Employee assistance counselling line
  • Employee discounts on all our EMEA products
  • Lunch and Learns, a super motivated Learning & Development team delivering hard and soft skills training to challenge yourself and full access to a learning platform, where you can choose over thousands of courses to satisfy your hunger for knowledge.
  • Company closure between Christmas and New Year’s
  • The chance to work in an international, diverse, and inclusive environment!

Sound like a perfect fit?

If you’re seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know you!

Next Steps: We will ask you to complete a quick survey as we would love to get to know you by learning more about your experience and skills. If your application is selected, we will reach out to you ASAP for a first informal introductory call.

#LI-Hybrid

#LI-HL1

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, and Drybar® – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.