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Manager, Sales Operations & Capabilities



Sales & Business Development, Operations
Marlborough, MA, USA
Posted on Sunday, June 9, 2024

Join our Sales team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Manager, Sales Operations & Capabilities

Department: Sales

Work Location: Marlborough, MA, Hybrid (work 3 days onsite)

Hybrid Schedule: Helen of Troy associates enjoy the advantages and flexibility of a hybrid working model, allowing for in office 3 days minimum, and remote 2 days. Any changes to this working model would be communicated accordingly.

What you will be doing:

The Manager, Sales Operations & Capabilities is responsible for supervising unique projects including off shelf displays, (in-store point of purchase fixtures?) Multi and special packs, customer exclusive products, and internal rework logistics during the lifecycle from start to finish of the project. Provide leadership in ensuring best in class tools, policies, and plans to advance Helen of Troy’s sales operations and capabilities across a broad spectrum of NA RMO retail customers. This work is strategic and non-routine providing direction to numerous internal support functions including purchasing, supply chain, finance, creative, and brand management, as well as working with third-party vendors and manufacturing.

  • Manage Sales Operations protocols to support growing sales and profitability - streamlining and improving processes, enhancing productivity, and recommending solutions.
  • Collaborate across Business Units to develop efficiencies and best practices in overall Special Projects process.
  • Participate in initial concept discussions, collaborate with cross functional departments including MS&P, sales managers, planning team, finance and purchasing to ensure all project requirements are captured and documented.
  • Prepare project scope documents including estimated costs for labor and or components, and timing. Note assumptions and where there is uncertainty in the quoted costs and lead times. Submit to MS&P and Sales owners for approvals.
  • Maintain accurate and effective ongoing communication with the project initiator and cross functional departments to ensure all project requirements are initiated, on track and within budget. Keeping them informed of critical dates and project progress.
  • Source required materials such as corrugated packaging, display panels labels, and other packaging materials. Establish consistency and recommend cost cutting measures to improve profitability.
  • Acquire brand approval on all creative and copy prior to production, advise third party vendors of any changes throughout the process.
  • Supervise both manufacturing and fulfillment activities to ensure quality and deadline requirements are met while the project is actively being worked.
  • Responsible for keeping the NA RMO Sales team advised of and responding to any major sales issues relating to customer orders, product allocations, out of stocks and delivery problems pertaining to special project inventory.
  • Build and maintain a project tracker with all current project details, keeping projects on time and within budget. Call out project expenses and gaps to management and finance as necessary.
  • Leads internal rework projects serving as primary contact in scheduling and relaying details to the brand team, sales and warehouse team.
  • Supervise and handle special project aging inventory run through, both components and finished goods. Including the obsolete inventory destruction authorization process.
  • Maintains the status spreadsheet with all current reworks and costs. Sends the monthly report to the Finance Department to bill back factories, as needed.
  • Keep complete project records, providing reports on expenses, inventory and process gaps as requested.

Skills needed to be successful in this role:

  • Knowledge of manufacturing, supply/demand planning, warehousing, transportation, and shipping including international shipping – Imports and/or Exports.
  • Demonstrated skills in driving continuous improvement in the areas of responsibility to drive transition to “best in class” organization.
  • Highly developed interpersonal, verbal/written skills, and negotiation skills.
  • Demonstrated ability to work well with all levels of management with consistent energy, enthusiasm, and integrity.
  • Project management skills, working across Business units to acquire the information needed to meet deadlines.
  • Confident decision-maker and thrive in a multifaceted, fast paced, constantly changing environment.

Minimum Qualifications:

  • Bachelor’s Degree
  • 3+ years of experience in Sales Management, Operations, Customer Service or equivalent
  • Must be proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Authorized to work in the United States on a full-time basis

Preferred Qualifications:

  • Master's Degree
  • Knowledge of Oracle, Business Objects and EDI

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.



For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.

We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, and Drybar® – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.