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Repair Prep

www.helenoftroy.com

www.helenoftroy.com

Operations
Cortez, CO, USA
Posted on Thursday, June 13, 2024

Join our Distribution team at Helen of Troy and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day.

Look around your home, and you'll find us everywhere, in your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Position: Repair Prep

Department: Warranty Repair

Work Location: Cortez, CO, 100% Onsite

What you will be doing:

As directed by the Warranty & Repair Manager, the Repair Prep processes receipt and intake of warranty items, learns the repair process, how to prepare product for repair, and how to provide excellent service and quality levels for customers. The Repair Prep works with the repair team to assist in the warranty and repair process. Over time, the Repair Prep will progress towards processing and repairing warranty items. In addition, the Prep position will be cross trained to help with parts and shipping at times of high need.

  • Learn how to disassemble, clean, repair (non-sewing), and reassemble warranty items.
  • Learn how to responsibly use repair equipment.
  • Under the supervision of the Warranty & Repair Manager - execute the disassembly, cleaning, repair, and reassembly of items in a neat, timely, and professional manner.
  • Handle in the inflow and outflow of warranty in an organized and timely manner.
  • Confirm accuracy of ERP information and product returned.
  • Help maintain a 3-day, or better, repair turnaround time.
  • Communicate potential delays and scheduling problems to Warranty & Repair Manager or Sr. Manager of Warranty, Repair, Customer Service.
  • Determine and communicate any labor, material, or machine needs to Warranty & Repair Manager.
  • Provide replacement parts for customers as requested through Osprey website.
  • Return ship repaired product to the customer.
  • Seek repair advice from fellow RS Associates and leadership when vital.
  • Assist repair team with intake and processing of customer packs, as requested.
  • Develop and provide feedback to Warranty Repair Management on process and efficiency improvement.
  • Seasonally provide feedback to Warranty & Repair Manager for the preparation of spare parts order forms.
  • Update ERP system with appropriate repair information and notations.
  • Provide information to PLM team about commonly repaired packs as well as feedback around potential repair areas for products in development.

Skills needed to be successful in this role:

  • Desire to learn new information pertaining to sewing, backpack repair, and product development, preferred
  • Ability to safely operate hand and power tools, conduct backpack disassembly and assembly, understand mechanical and ergonomic function of backpacks

Minimum Qualifications:

  • High School Diploma, or General Education Degree
  • Basic computer proficiency including experience with (or ability to learn) MS Word, Excel and Business Central (NAV) as it relates to Warranty & Repair process
  • Authorized to work in the United States on a full-time basis

Preferred Qualifications:

  • College-level coursework or degree
  • Prior experience in product repair, industrial machine operation, or trades requiring the use of tools

In Colorado, the standard base pay range for this role is $15.65 - $23.48 hourly. This base pay range is specific to Colorado, and may not be applicable to other locations. Actual salaries will vary based on several factors, including but not limited to location, experience, skill level, and performance. The range listed is just one component of the total compensation package for employees.

Benefits: Salary + Bonus, Healthcare, Dental, Vision, Paid Holidays, Paid Parental Leave, 401(k) with company match, Basic Life Insurance, Short Term Disability (STD), Long Term Disability (LTD), Paid Time Off (PTO), Paid Charitable (volunteer) Leave, and Educational Assistance.

Wondering if you should apply? Helen of Troy welcomes people as diverse as our brands! Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

#LI - DNI

#LI-ONSITE

For more information about Helen of Troy, visit www.helenoftroy.com. You can also find us on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.

Helen of Troy is an Equal Opportunity/Affirmative Action Employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture and background. We do not discriminate on the basis of race, color, religion, sex, national origin, sexual orientation, gender identity, age, marital status, disability, protected veteran status or any protected basis.

We will provide individuals with disabilities reasonable accommodation to participate in the job application process. If you would like to request an accommodation, please contact Human Resources at (915) 225-8000.

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, and Drybar® – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.