Join our Asia Pacific Operation Office in Macau as our Customer Service Officer, and make an immediate impact on our trusted brands: OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day!

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, and bathroom. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

BASIC PURPOSE OF THE POSITION

This position is responsible for becoming one point of contact in related to Direct Import Order from supporting sales during product show and quotation to order shipment, payment, and after sales service.

Job Description

• Responsible for managing direct import in one or two business unit. More complex order / larger national accounts for Senior Officer
• Provide professional information service to sales and customer
• Become one point of contact and coordinate with internal parties effectively. Coordinate different internal parties to solve problems to fulfil customer request.
• Responsible for high performance of On-Time Delivery and Order Response Time for Direct Import orders
• Maintain proper price list and customer databases
• Execute continuous improvement focus related to customer service.

Education, Qualification and training

• Bachelor’s degree or above in Supply Chain/Operations/Business Administration

Experience or skills required

• At least 3 years working experience with relevant industry/function.
• Working knowledge of ERP system and Customer Service (Knowledge in Oracle system is an advantage)
• Familiar with PC and Microsoft Application especially Excel and Word document
• Good command in both spoken and written English and Chinese (Mandarin is an advantage)
• Good team player and communication skill

Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.