Responsibilities:

Sales and Profitability

• Support driving store sales and achieving store sales goals

• Measure and monitor progress and results against KPIs

• Manage operating and payroll expenses to maximize sales and profitability as needed

Brand Experience/Customer Service

• Drive excellence in customer service in store by modeling brand service standards

• Monitor customer feedback and address all customer concerns quickly

• Ensure store team engages with each customer to create an authentic brand experience

• Cultivate customer-centric culture by recognizing and rewarding teams’ successes

• Represent your store as an active brand ambassador within the community, including proactively seeking opportunities to engage with customers in community activations

• Support execution of store marketing events and grow relationships in the community to generate brand awareness and drive traffic

Training & Coaching Team

• Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations

• Support execution of training programs

• Ensure team is educated on product and assortment to enhance selling and customer engagement

• Provide timely training, coaching, and feedback to enable team success and growth

Operations & Inventory

• Help ensure team follows all company and store policies and procedures

• Manage stockroom inventory and supply levels and organization

• Execute inventory receiving and replenishment processes efficiently and accurately

Visual Merchandising

• Maintain store visual merchandising standards

• Execute floor-sets and merchandising direction

Talent Management

• Participate in hiring process

• Support development of a high-performing team of customer focused Guides and Team Leads

• Identify performance issues and inform Store Experience Leader

• Provide on-going specific and timely feedback to the team

• Ensure compliance with all Talent policies and procedures

Loss Prevention, Safety, & Compliance

• Ensure compliance with loss prevention, safety, and security policies and procedures

• Support execution of Loss Prevention/Security strategies to meet company shrink goals

• Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately

Professional Conduct

• Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand

• Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others

Qualifications and Attributes:

• High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required

• At least 3 years of management experience in a fast-paced, high volume retail environment

• Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred

• Demonstrated success achieving sales and profit results through leading a team

• Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service

• Excellent decision-making skills and ability to balance shifting priorities in fast-paced environment

• Excellent verbal and written skills and the ability to build, lead, and manage high performing teams

• Detail orientated and excellent organization skills

• Proficient in Microsoft Office applications and retail systems as well as mobile POS

• Experience executing store community participation and events, with experience planning events preferred

• Available to work a flexible schedule including weekends, evenings, and holidays

Physical Requirements:

• Operate office equipment and technology (i.e., computers, phones, copier, etc.)

• Standing required for entire work shift

• Bend, lift, open, and move product up to 50 pounds as needed

Approach may vary based on role.