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Network/Telecom Engineer, The Kinetic Group

CamelBak Products LLC

CamelBak Products LLC

Posted on Thursday, May 16, 2024

Job Description

The Network/Telecom Engineer is responsible for day-to-day management of the telephony environment including Cisco VoIP, Cisco Telepresence, and Verizon services. You will interface directly with the business to gather requirements, and to set priorities and expectations. Effective communications are necessary to be successful in this role. You must be able to collaborate with varying levels of technical understanding. You must be a change agent who is able to adapt in a very fast paced ever changing environment.

This position reports to the VP of Information Technology and allows you the flexibility to work from your home office.

As the Network / Telecom Engineer, you'll have the opportunity to:

  • Troubleshoot and maintain voice, data, and video network systems
  • Creates and provides documentation for hardware and software solutions being deployed and in place.
  • Monitors, troubleshoots, and responds to telecom performance degradations and service interruptions.
  • Assesses risks and potential impacts of changes, outages or issues.
  • Complies with network and security standards.
  • Identify and manage telecom services across all Shooting Product sites.
  • Troubleshoot issues and submit trouble tickets to service providers as needed.
  • Procure services and/or equipment for mobile, VoIP and Telepresence as needed.
  • Work with the finance department to process billing and payments for telecom services at all sites.
  • Create policies to support business processes and/or business need.
  • Submit monthly utilization and billing reports to IT leadership and business partners.
  • Configure VoIP, Telepresence, and Analog Devices through Cisco CUCM
  • Configure and support Session Border Controllers
  • Work with end users and vendors to troubleshoot and resolve issues.
  • Create documentation and provide training on all systems and devices as needed.
  • Manage telecom consolidation and integration projects, and video teleconferencing room expansion projects.
  • Identify areas to improve the telecom environment, and lead any/all telecom system enhancement projects.
  • Work with preferred local low voltage contractors to document site specific wiring plans or configuration diagrams.
  • Provides off-hours support as required.

You have:

  • Bachelor’s degree in computer science or related field; or equivalent post high school education and/or work.
  • 1-3 years experience in the Telecom/Network industry.
  • Working knowledge of networking/telecom environment and relevant protocols (IP, SIP, various routing protocols, etc.).
  • Ability to apply working knowledge of industry standards and best practices. i.e.: BICSI, TIA.
  • Ability to manage a small to medium sized infrastructure project.

You might also have:

  • Experience with: call center technologies, Microsoft Teams, Server Administration
  • Cisco certifications, preferred but no required
  • Experience in a factory/manufacturing setting
  • Comfortable working with end-users

Pay Range:

$73,400.00 - $114,800.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

We offer a highly competitive salary, comprehensive benefits including: medical and dental, vision, disability and life insurance, 401K, PTO, tuition reimbursement, gear discounts and the ability to add value to an exciting mission!

Our Postings are not intended for distribution to or use in any jurisdiction, country or territory where such distribution or use would violate local law or would subject us to any regulations in another jurisdiction, country or territory. We reserve the right to limit our Postings in any jurisdiction, country or territory.

Equal Opportunity Employer Minorities/Females/Protected Veteran/Disabled