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Retail Support Coordinator

Hydro Flask

Hydro Flask

Customer Service
dorset, vt, usa
Posted on Saturday, February 10, 2024

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. Whether you are just starting your career or in need of a challenge, we recognize, develop, and empower talent!

Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands; OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, Drybar, Curlsmith, and Revlon. Together, we build innovative and useful products that elevate people's lives everywhere every day!

About the role

Reporting to the Retailer Support Supervisor, the primary purpose of this position is to deliver outstanding customer service to retail partners and consumers ensuring that orders are processed efficiently and accurately and delivered to customers within expected timeframes.

What you’ll do in the role

  • Deal with stock availability and price information requests

  • Liaise with and support sales reps and agents regarding customer accounts, enquiries and order book issues

  • Provide and analyze customer data and performance to sales

  • Process orders placed via B2B system and input manual orders

  • Record values of orders and cancellations

  • Assist Key Account Merchandisers with order process/depletion

  • Amend customer orders to meet requirements

  • Deal with non-conformities

  • Ensure appropriate carriage charges, discounts and product catalogues are applied to orders

  • Keep customer records up to date

  • Deal with telephone and email queries

  • Work with warehouse and supply chain to ensure customer delivery requirements are met

  • Deal with shipping companies to trace customer shipments

  • Compile weekly forecasts for the warehouse

  • Communicate with customer about deliveries and arranging booking slots

  • Work closely with the Customer Service team members and other departments across the company to fulfil all aspects of the job role

What will help you do the job well?

Essential:

  • Customer service experience

  • Written and spoken German within a business setting

  • Experience of working in a fast paced customer service environment

  • Computer literate, especially use of Excel to a good standard

  • Experience of working within a busy and demanding environment

  • Ability to prioritize workload and multi-task

  • Excellent communication skills (written and verbal) and ability to communicate clearly at all levels within the business and with third parties

  • High numeracy skills

  • Ability to work on own initiative

  • Excellent attention to detail

  • Pro-active, forward thinking attitude

  • Willingness and ability to learn and share knowledge

  • Excellent team player

  • Excitement about joining a midsize yet growing company with fast-growing brands!

Nice to have:

  • Sage 200 experience

  • Order book management experience

  • German language

About you

You will be a great fit if you are a highly motivated, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

About us

We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities.

Supporting a diverse portfolio of brands, our 15+ locations elicit unique team cultures that attract a wide variety of people. Many of our products rank as #1 brand in their category. We’re proud to be market leaders – our powerful brands are marketed in approximately 75 countries.

For more information about Helen of Troy, visit www.helenoftroy.com/emea. You can also find us on our career website https://careers.helenoftroy.com/home or on LinkedIn, Glassdoor, Facebook, Instagram and Twitter.

What do we offer?

  • Competitive salary & bonus scheme

  • 25 days holiday plus bank holidays

  • Auto-enrolment pension scheme

  • Life Assurance

  • Cycle to work scheme

  • Employee assistance counselling line

  • Product discounts

  • Social events and activities

Sound like a perfect fit?

If you’re seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know you!

Wondering if you should apply?

Helen of Troy welcomes people as diverse as our brands. Have the confidence to come as who you are because your point of view, skills, and experience will make us stronger. If you're eager to share new ideas and try new things, we want to hear from you.

Next Steps: We will ask you to complete a quick survey as we would love to get to know you by learning more about your experience and skills. If your application is selected, we will then reach out to you for a first informal introductory call.

Helen of Troy is an Equal Opportunity Employer.

Incorporated in 1968, Helen of Troy has grown into a leading global consumer products company with career opportunities in North America, South America, Europe, and Asia. We offer creative solutions for our customers through a diversified portfolio of well-recognized and widely trusted brands, including OXO®, Hydro Flask®, Osprey®, Honeywell®, PUR®, Braun®, Vicks®, Hot Tools®, Drybar®. Most of these brands rank #1 or #2 in their respective categories.

We boldly bring brands into our family, where we nurture what makes them great. We collaborate internally and externally, always striving to provide the consumer-centric innovation, operational excellence, scale, global reach, and stellar shared services to make them soar.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.