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Associate Eligibility Specialist PEAK/Call Center (Remote)

Jefferson County, Colorado

Jefferson County, Colorado

Customer Service
Colorado, USA
Posted on Friday, September 15, 2023
Apply By09/24/23 DivisionCommunity Assistance Division Management LevelIndividual Contributor Scheduled Weekly Hours40 Benefit EligibilityThis position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement. DescriptionAre you seeking more than a paycheck?
  • Do you want a career that fulfills your passions and purpose to make a difference in the lives of our community members?
  • Does working with an agency that provides opportunitiesfor growth, professional development, and advancement sound exciting?
  • Do you have a passion for working with people and facilitating effective business processes leading towards and reflecting the vision and values of Human Services?
Jefferson County invites you to apply for the PEAK call center Associate Eligibility Specialist. This position provides you the opportunity to work for a county that's thrives on working collaboratively and overcoming challenges. The Associate Eligibility Specialist provides advanced level customer services and support to Human Services staff and clients.Starting Salary: $21.83Targeted Hiring Range:$17.46 - $21.83 - $26.20 USDCompensation will be determined based on education, experience, and skills.The position will work remotely, but will be asked to come in on-site for training and other occasional events .*Please note that you must be a Colorado resident at the time of hire to be considered for this position*As an employer of choice, we hope you will feel welcome here. The inclusive environment and culture of dignity and respect are what makes this organization so unique. We appreciate that staff uphold our mission and help provide opportunities for our customers to succeed. The Eligibility Specialist Associate Is Responsible For
  • Connecting with customers through our call center to answer questions, address escalations, and resolve case concerns.
  • Serving as first point of contact and responding to customer inquiries.
  • Reviewing applications for completeness, uploading documents, and data entry into complex computer program (Colorado Benefit Management System - CBMS and other systems ).
  • Researching case files, locating case files, reviewing for missing required information, and communicating with staff in numerous areas.
Please note, this is not a case management position.Knowledge, skills, and attributes that lead to success in this role include:
  • High aptitude for customer service
  • Strong organization and prioritization skills Thrive in a fast-paced, high-volume customer service role
  • Excellent communication abilities and teamwork focused
  • Strong follow up skills
  • Passion to make a difference
QualificationsMinimum Qualifications:
  • High school diploma or equivalent certificate
  • Plus, a minimum of one year of customer services experience
  • Or any equivalent combination of education and experience.
  • Excellent communicator.
Preferred Qualifications
  • Experience working in a call center
  • Some customer service experience
  • Experience working on a team that is fully remote
Offer of employment contingent on criminal history check and education verification.Recruitment Process: You are able to see your status and any communication when you log into your candidate portal . Listed below are the steps in our recruiting process:
  • Once the job bulletin has closed, the Talent Acquisition Team evaluates all applications based on the minimum requirements listed in the qualifications section of the job bulletin.
  • Next, the Talent Acquisition Team reviews applications for the preferred skills. While these skills are not a requirement for the position, they will contribute to the success of the new hire in this role. These skills arescoredand the highest scoring applicants will be forwarded to the next step.
  • The next step includes the hiring team reviewing applications and deciding who to contact for a phone screen/interview. The number of applications forwarded for Manager Review depends on the hiring teams request and can range from 10 applications to everyone who meets minimum requirements; not everyone who makes it to Manager Review is guaranteed an interview.
  • If the hiring team wishes to speak with you further, they will reach out to you via phone call or email using the contact information listed on your application. You may receive emails asking you to complete a task within your candidate portal and it is important that you are receiving our emails as we do not want you to miss out on an opportunity.
The time frame for contacting applicants depends on the hiring team's schedule/workload and how many applications were referred for manager review. Please note that Jefferson County receives on average over 100 applications per job bulletin.Thank you for your patience and for your interest in Jefferson County Government! We wish you success through this process. Do not forget to sign up for Job Interest Alerts through your candidate portal to receive email alerts for future positions you are interested in. EducationGED, High School Diploma ExperienceWork Experience: No Experience CertificationsLanguages: CategoryHealth & Human Services