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Human Services Program Manager

Jefferson County, Colorado

Jefferson County, Colorado

Operations
Golden, CO, USA
Posted on Tuesday, April 2, 2024

Job Description:

The Department of Human Services, Community Assistance Division (CAD), is seeking a skilled professional to serve as the Community Assistance Program Manager. In this role, you will report to the CAD Director and coach, develop, supervise, and support five to seven supervisors and their teams. Additionally, you will provide leadership consistent with the mission, vision, and values of the agency to ensure that benefits (including food, housing, and medical assistance) are delivered to customers in a timely and professional manner. This division is responsible for determining the initial and long-term eligibility and distribution of Government assisted benefits. This includes Medical, Financial, and Food care, Long Term care for elderly and those with disabilities, and the oversight of Child Support Services.

The Human Services Program Manager is responsible for strategically leading human services programs by creating and implementing plans to achieve outcomes. The position monitors and evaluates effectiveness through identified outcome data measurements; collaboratively ensures customers are served and services are efficiently maximized. The Program Manager actively participates in internal and external partnerships; ensures team success through coaching and development and oversees personnel matters. The position monitors expenditures and assigned budgets.

The Human Services Program Manager role is a great opportunity for someone who operates with a high degree of emotional intelligence and embraces the reward and challenges of leading a large collaboration effort with the goal to develop long-lasting solutions affecting all aspects of their community. This person must have the ability to interpret and follow State and Federal Regulations, be relentlessly detail-oriented and offer guidance to leadership and other government entities on process and implementation strategies.

This individual works closely with all levels of staff, including directors and supervisors across all programs, and with external stakeholders. The position requires a self-motivated and driven professional who elevates their internal and external interactions by modeling humility. This person is an excellent written and verbal communicator.

About Human Services:

Through early childhood education, adult and child protection, job training, food assistance, Medicaid, case management and other programs, Human Services works with hundreds of community partners to help people build better, safer lives. Human Services provides excellent, individualized service throughout the community with their talented, passionate professionals who empower people and communities to thrive. Jefferson County Human Services has six Divisions who deliver this work.

Jeffco offers a work environment that strives to promote the development, strategic vision and scope for work and inclusion practices to strengthen and advance shared departmental goals and alignment with the county’s strategic plan.

Schedule:

This position works best on a five-day work week (Monday-Friday). This position is hybrid, with remote work and in-office work as needed.

Personal Choice Work Model: After six months of employment, all employees can work with their supervisor to develop a work model that works best for them. This means an employee may choose to work from the office more or from home more, with some general expectations, which may include in-person tasks required by your role.

Compensation:

Hiring Range: $85,000 - $95,000 USD Annual

Compensation will be determined based on education, experience, and skills.

Benefits: Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more. For more information, click Here for our Total Rewards summary.

Essential Duties:

  • Oversee annual program planning regarding the timely delivery of eligibility programs. Strategically develop goals and objectives to achieve programmatic and agency outcomes. Review programmatic related data for outcomes, improvements, efficiency and when appropriate, recommend changes. Lead implementation of programmatic changes, utilizing change management practices.
  • Lead team and performance management utilizing coaching and development. Administer personnel matters including: recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraisals, and taking corrective action. Provide consistent training, coaching and performance evaluations. Supervise and delegate tasks leading to organizational outcomes. Provide technical assistance to staff. Submit records and reports as required by rule, regulation at the state or county level. Ensure adherence to established policies, procedures and standards. Communicate changes in policy and procedures to direct reports and implement as directed.
  • Represent department and division with internal and external partners, governmental agencies, and stakeholders. Collaboratively work toward agency goals and customer outcomes.
  • Contribute information for formulation of department budget. Analyze past expenditures and forecast future financial needs. Utilize the division budget as tool when managing or anticipating expenditures of the division. Record financial data. Analyze policies for fiscal compliance.
  • Supervises staff in area of responsibility. Administers and makes recommendations for routine personnel matters affecting subordinates, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraisals, and taking corrective action. Conducts performance evaluations and communicates short- and long-term goals and objectives. Submits personnel records and reports as required by the county. Assists and advises subordinates as necessary, resolves problems as non-routine situations arise, and ensures adherence to established policies, procedures and standards. Communicates changes in policy and procedures to direct reports and implements them as directed.
  • Other duties and responsibilities as assigned.

Qualifications:

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimal Qualifications:

  • Bachelor’s degree
  • A minimum of 3 years work-related experience in Human Services or Social Work
  • A minimum of 3 years supervisory experience
  • Or an equivalent combination of education & experience.

Preferred knowledge, skills and abilities that will lead to success in the role:

  • Strong leadership, mentorship, and supervision skills
  • Experienced collaborator with employees and customers at all levels within the organization
  • Experience developing and implementing a new program with a growing team
  • Strong customer service skillset
  • Exceptional conflict management and resolution skills
  • Demonstrate empathetic, compassionate and supportive behavior when working with individuals from diverse populations
  • Ability to encourage, guide, and direct others to improve performance
  • Ability to listen and respond to information effectively and to give and receive feedback
  • Ability to remain calm when dealing with highly emotional individuals via phone and in person
  • Collaborate strategically with internal and external partners to promote economic vitality and opportunity
  • Strong emotional intelligence and demonstrated leadership skills
  • Demonstrating initiative, innovation, and resiliency

Additional Job Information:

  • Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
  • Please note that supplemental questions requiring a written response will serve as a writing sample.
  • Reference checks will be requested by the Hiring manager and applicants should have this information prepared.
  • Note: Jefferson County employees interested in applying for this position must apply through their employee profile in Workday.

As an employer of choice, we hope you will feel welcome here. The inclusive environment and culture of dignity and respect are what makes this organization so unique. We appreciate that staff uphold our mission and help provide opportunities for our customers to succeed.

Jefferson County Human Services upholds a unique set of core competencies and guiding principles.

  • Equitable Access to Community Influences of Health
  • Inclusive Voice
  • Trauma-Informed Customer Service
  • Employer of Choice
  • Resiliency
  • Two-Generation Model
  • Value Curve

How to Apply:

Applications will be accepted electronically at Jefferson County Colorado Career Opportunities.

Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal.

For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs

For questions, please contact the County Recruitment Team: 303-271-8400 or CareerTalent@Jeffco.us