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Motor Vehicle Branch Manager

Jefferson County, Colorado

Jefferson County, Colorado

Arvada, CO, USA
Posted on Friday, June 7, 2024
Apply By

06/09/24

Division

Clerk and Recorder Division

Management Level

Supervisor - 1st Line

Scheduled Weekly Hours

40

Benefit Eligibility

This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description

The Jefferson County Clerk and Recorder’s office is the face of public service for our diverse and vibrant county. We serve voters, drivers, property owners, business owners, travelers, couples getting married, and so many other Jeffco residents and non-residents every day, and we take our work very seriously. We hold a clear mission and vision that drive our actions and aspirations:

Mission : To make government and the democratic process work for all of Jeffco. From free and fair elections to friendly service and safe record keeping, we're building a Jeffco that welcomes and works for everyone.

Vision : An equitable , accessible, trustworthy democracy for the Jeffco of today and tomorrow

Each day, we strive to turn this vision into reality, and we are looking for motivated individuals to join our team and help in this work.

The Motor Vehicle Branch Manager for the Arvada Office is responsible for actively lead ing the operational activities of this branch office. Responsibilities include ensuring compliance with departmental policies and procedures, as well as state regulations; interpreting and administering pertinent laws and regulations; processing legal documents and collecting taxes and registration fees; providing exceptional customer service and customer loyalty through positive consultative interactions; performing various accounting functions; and builds a high performing team through coaching and development.

Ideal Candidate: The ideal c andidate should have strong executive management skills and be an experienced and collaborative leader. The candidate must also have the proven ability to move between diverse tasks with ease, and must thrive in a fast-paced, professional environment. Spanish language skills and/or experience working with individuals from various cultures and communities is highly valued. If you are looking to make a positive impact on your community, we encourage you to apply.

Schedule : This position requires regular on-site/in-office work and operates on a 4-day workweek (Monday-Thursday, 7:15am-5:45pm)

Compensation

Hiring Range: $ 6 8 ,000 - $ 8 0 ,000 USD Annual

Compensation will be determined based on education, experience, and skills. Additional compensation for Spanish bilingual skills is available.

Benefits : Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, remote work options and more . For more information, c lick Here for our Total Rewards summary.

Essential Duties

Provide direct leadership, communication and coaching to motor vehicle staff :

  • Assign, direct and supervise activities of motor vehicle staff. Provide leadership and coaching to help employees meet individual and department goals. Assist and advise subordinates, as necessary, resolving problems as non-routine situations arise.
  • Communicate new policy and procedures. Conduct office meetings to ensure employees understand changes.
  • Assist employees with acceptable and non-acceptable documents, making sure they are up to date on the newest laws and statutes.
  • Submit records and reports as required by county management.
  • Analyze employee statistics and maintain statistical records of transactions.

Customer Services

  • Respond to customer inquiries or complaints in person, by phone or by email.
  • Resolve problems as situations arise.
  • Provide information based on knowledge of statutes and procedures.
  • Refer callers to appropriate personnel and assist subordinates in dealing with challenging customers and/or difficult situations .

Maintain Records And Reports

  • Establish and maintain a variety of files, reports, and records such as monthly and daily statistics, bi-monthly time use reports, scheduling, evaluations and personnel files.
  • Review subordinate work to ensure accuracy of reports.
  • Provide customers with copies of various documents as requested and prepare complete evaluations.

Maintain liaison with the state of Colorado to keep up-to-date knowledge of statutes and legislation .

  • Ensure compliance with motor vehicle statutes and regulations, as well as elections and recording.
  • Ensure adherence to state statutes, policies, procedures and standards.
  • Attend meetings, training classes, seminars and conferences to build technical knowledge and leadership skills.

Office Management

  • Ensure proper maintenance of equipment . Coordinate with IT support to run appropriate computer scripts , updates and programs.
  • Notify appropriate entity of issues or actions needing to be done.
  • Implement security measures for employees.
  • Performs daily office of opening and closing duties. Prepare daily bank deposit. Verify monies received by employees. Review, prepare and balance daily deposit. Process change orders, count cash, secure safe and spot check the inventory.

Supervises staff in area of responsibility .

  • Administers and makes recommendations for routine personnel matters affecting subordinates, including recruiting, interviewing, hiring, training, assigning, scheduling, granting leave, appraisals, and taking corrective action.
  • Conducts performance evaluations and communicates short- and long-term goals and objectives . Submits personnel records and reports as required by the County. Assists and advises subordinates as necessary, resolves problems as non-routine situations arise, and ensures adherence to established policies, procedures and standards. Communicates changes in policy and procedures to direct reports and implements them as directed.

Qualifications

Other duties and responsibilities as assigned.

Research shows that women and other underrepresented and historically marginalized groups tend to apply only when they check every box in the posting. If you are reading this and hesitating to click “apply” for that reason, we encourage you to go for it! A true passion and excitement for making an impact is just as important as work experience.

Minimal Qualifications

  • High School Diploma or GED;
  • Plus, a minimum of three years experience in a business or government related field;
  • Or an equivalent combination of education & experience.

Preferred Knowledge, Skills And Abilities

  • Preferred - Notary Public within 1 year of date of hire.
  • Preferred - Deputy of County Clerk within 1 year of date of hire.
  • Preferred - Related Specialized Training (MV, Dept of Revenue, Clerk & Recorder exp)
  • Demonstrated experience managing an office budget required
  • Strong written and oral communication
  • Strong leadership, mentorship, and/or supervision skills
  • Strong customer service skills and experience with high volume customer contact
  • Ability to explain complex rules and regulations to customers who may be unfamiliar with or challenge the statute driven requirements for fees.
  • Ability to problem solve by utilizing resources/researching to find solutions that are best for the customer.
  • Independent critical thinking and analysis
  • Demonstrating initiative, innovation, and resiliency
  • Ability to articulate clearly and effectively to a diverse constituency.
  • Experience with Microsoft Office/Microsoft 365/ Sharepoint

Additional Job Information

  • Offer of employment contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
  • Please note that supplemental questions requiring a written response will serve as a writing sample.
  • Reference Checks will be requested by the Hiring manager.

How To Apply

Applications will be accepted electronically at Jefferson County Colorado Career Opportunities .

Applicants complete an online form and have the option to provide a resume and detailed cover letter that describes why you are the best candidate for the position. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team regarding next steps. To view the status of your application or direct communication from the hiring team, please log into your candidate portal .

For more details on the recruitment process, please visit https://www.jeffco.us/1860/FAQs

Questions

  • County Recruitment Team: 303-271-8400 or CareerTalent@Jeffco.us
  • Library Recruitment Team: 303.275.6168 or talent@jeffcolibrary.org
  • Sheriff Recruitment Team: 303.271.5332 or sheriff.recruiting@co.jefferson.co.us

Education

Experience:

Work Experience: Minimum three years

Certifications

Languages:

Category

Administrative, Business Programs and Services