Position Summary

The Student Services Manager provides an essential role within the Student Services Team. Working with Student Services Director & EID specialist, this position is responsible for managing the full student enrollment process, including paperwork processing, helping students and families prepare for their course with timely communication and conducting informational interviews, updating online marketing material, and communication with basecamp and field staff. Cultural competency, an inclusive approach to interpersonal interactions, and a strengths-based perspective are essential to success in this role. Strong data management, attention to detail, and the ability to sensitively discuss confidential information with a variety of stakeholders is also required.

The successful candidate will be expected to have past training and experience in equity, inclusion, and diversity work, particularly pertaining to youth education. This position is based in the Portland Metro area and will work remotely from a home office. Participation in local team gatherings will also take place, which follow CDC guidelines for COVID masking/distancing. Compliance with our current COVID-19 Vaccination Policy is required for all NWOBS employees.

Primary Roles and Responsibilities

• Manage registration process for all Open Enrollment programming
• Oversee customer service for inquiries, applicants, and families
• Screen applicants for essential medical, emotional, and behavioral eligibility requirements
• Communicate with basecamps about enrolled participants
• Train and oversee the Student Services team members
• Serve as primary point of contact for Outward Bound Services Group
• Manage Scholarship and Tuition Reduction reporting
• Develop and build systems in Salesforce to increase efficiency, tracking, and reporting
• Oversee invoicing process and ensure payments are made prior to course
• Update course materials and prepare database for new enrollment seasons
• Serve as Communications liaison between Marketing and Student Services departments

Secondary Roles & Responsibilities

• Cross-train other administrative staff in job tasks as needed
• Sit at a desk or computer most of the day
• Participate in other duties as assigned

Knowledge & Skills

• Entrepreneurial, results-driven style and ability to identify and develop areas of growth and opportunity
• Interpersonal skills and versatility to effectively build relationships across a broad spectrum
• Ability to thrive in a collaborative environment with course advisors, instructor staff, program management staff, and organizational leadership
• Ability to have open, honest, and difficult conversations, including giving and receiving feedback with direct reports and colleagues
• Strong personal motivation, initiative, commitment, follow-through, and passion for NWOBS mission
• Extremely detail-oriented with excellent organizational skills
• Very strong and effective communicator, both written and oral
• Ability to work both collaboratively and independently
• Ability to prioritize and manage multiple tasks successfully within tight timelines
• Able to develop positive relationships with diverse populations of students and their support systems
• Background and experience in youth development, education, business, non-profit management, or another related field a plus
• Proficient in Office Suite, Adobe Acrobat Pro, Google Apps, and Salesforce

Accountabilities

• This position reports to the Student Services Director & EID Specialist

Compensation

• This is a full-time, year-round, salaried position.
• Salary is commensurate with experience within Northwest Outward Bound School’s annual range of $45,000 - $55,000.
• Full-time, benefits-eligible position; benefits package includes medical, vision, and dental insurance, and paid time off.
• All positions qualify to participate in our gear discount program and course tuition discounts.

Application

To apply, please email a cover letter, and resume in PDF format to: hiring@nwoutwardbound.org. In your cover letter, please describe what motivates and excites you about this position and how it connects with your longer-term goals. Applications without a cover letter will not be considered.

We encourage interested candidates to apply as soon as possible. Review of applications will be on a rolling basis, and the position will remain open until filled with a desired start date of July 1, 2022.

No other emails or phone calls, please. We appreciate all responses, but due to the expected high volume of resumes received, we can only contact those applicants whose qualifications best match the position requirements.

NWOBS recognizes that there are barriers precluding people with marginalized identities (e.g., black, indigenous, and people of color, immigrants, refugees, women, genderqueer, trans, people from low income communities, rural communities, people with disabilities, and more) from being able to access transformative and inclusive educational experiences. These barriers also prevent people from accessing and having inclusive and culturally relevant experiences in the outdoors. NWOBS believes it has the responsibility, as an educational institution, to dismantle these barriers so that it can full its mission of changing the lives of all who desire a quality outdoor education experience, and not just the lives of those with the privilege of being able to access NWOBS today. As such, NWOBS aspires to be more reflective of and relevant to the communities in the Pacific Northwest, both within its staff and leadership body as well as its student body.

NWOBS is an equal opportunity employer. It is the policy of NWOBS to provide equal employment opportunity in accordance with applicable law to all qualified individuals without regard to race, color, creed, religion, age, gender, gender identity, sexual orientation, marital status, military status, political opinion, national origin, familial status, mental or physical disability, source of income, or any other status protected by federal, state, or local law, in all personnel actions.