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Superfeet Application Support Specialist

Superfeet

Superfeet

This job is no longer accepting applications

See open jobs at Superfeet.
Customer Service
Ferndale, WA, USA
Posted on Tuesday, January 30, 2024

Why Join Superfeet Worldwide?

Superfeet Worldwide is not just a workplace; it's an exceptional community driven by a deep commitment to positively impact lives. With over 40 years of innovation, we focus on delivering shape and support to enhance the well-being of all individuals. Our brand thrives on a harmonious blend of biomechanical science and technology, a genuine passion for helping people, and an infectious love for fun. At Superfeet, we see our employees as invaluable contributors, fostering an inclusive environment that inspires growth and innovation and challenges the status quo.

We believe in a well-rounded lifestyle and offer a comprehensive compensation package that includes 100% employer-paid medical, dental, vision, life insurance, and employee assistance program premiums. We support a healthy work-life balance by providing paid holidays, vacations, sick time, and paid opportunities for community volunteering. Moreover, we value our employees’ future and offer employer matches for traditional or ROTH 401(k) and a $1,000 annual contribution to the charity of their choice. As an employee, you can also enjoy discounts on our products (think free).

Joining Superfeet means bringing yourself to be part of a team dedicated to shaping not only the lives of our customers but also your exciting career journey.

Who Are We Looking For?

We are seeking an Application Support Specialist who will play a crucial role in ensuring the smooth operation of software applications within our organization. This entry-level position is responsible for providing technical assistance and support to end-users, resolving software-related issues, maintaining application functionality, and contributing to a seamless user experience by addressing issues promptly and proactively. This position requires strong problem-solving skills, technical expertise, and excellent communication abilities.

What You’ll Do:

  • User Support:
    • Respond promptly to user inquiries, issues, and requests related to software applications.
    • Provide technical support via various channels (such as phone, email, chat, or in-person).
    • Assist users in troubleshooting and resolving software-related problems.
  • Application Maintenance:
    • Monitor the performance and functionality of software applications.
    • Perform routine system checks and updates to ensure optimal operation.
  • Documentation:
    • Create and maintain documentation, including user manuals and knowledge base articles, to help users navigate and troubleshoot applications.
    • Keep records of support requests, resolutions, and user interactions.
  • Training:
    • Conduct training sessions or workshops for end-users to enhance their understanding of application features and capabilities.
    • Assist in creating training materials and resources.
  • Testing and Quality Assurance:
    • Participate in software testing and quality assurance efforts to identify and report software defects.
    • Collaborate with development teams to validate fixes and improvements.
  • Technical Expertise:
    • Stay up to date with the latest software developments and technologies.
    • Possess in-depth knowledge of supported applications, their configurations, and integration points.
  • Continuous Improvement:
    • Suggest and implement process improvements to enhance the efficiency and effectiveness of application support services.
    • Identify recurring issues and work on long-term solutions.
  • Collaboration:
    • Collaborate with cross-functional teams, including IT, development, and business units, to address complex issues and enhance application performance (e.g., validate fixes and improvements).
    • Serve as a liaison between end-users and development teams.

Skills, Knowledge, and Abilities Needed:

  • Excellent problem-solving and troubleshooting abilities.
  • Effective verbal and written communication skills.
  • Customer-centric approach with a focus on delivering exceptional user support.
  • Ability to work independently and as part of a team.
  • Detail-oriented with strong organizational skills.
  • Willingness to adapt to new technologies and learn quickly.

Qualifications:

  • Bachelor's degree in Computer Science, Management Information Systems, Information Technology, or a related field (or equivalent experience or a mix of education and experience).
  • Proven experience in application support or a related role.
  • Strong technical skills and familiarity with various software applications and operating systems.
  • SQL experience (or equivalent program experience) required.
  • C# or C type language experience required.
  • JavaScript/HTML experience preferred.
  • Git/Version Control experience preferred.
  • Familiarity with the browser's developer functionality and HTTP REST API fundamentals is preferred.
  • IT certifications (e.g., ITIL, Microsoft Certified, CompTIA) are preferred.

Compensation: $31.25 - $33.65/hour (DOE)

Location: Ferndale, WA

All applicants and employees will enjoy equal opportunity and fair treatment regardless of race, color, age, religion, pregnancy, sex, sexual orientation, disability, gender identity, gender expression, national origin, genetic information, veteran status, marital status, or prior protected activity.

This job is no longer accepting applications

See open jobs at Superfeet.