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Vans: Manager, Omnichannel & Retail Solutions

VF

VF

Costa Mesa, CA, USA
Posted on Friday, February 2, 2024

Join the Vans Family

Vans® is the original action sports footwear company, rooted in authenticity and creativity. Founded in 1966, we have thrived on a legacy of impacting our greater community through four pillars: action sports, music, art and street culture. We are constantly inspired by the expressive creators within our company and community as they bring new and innovative perspectives to shape and transform the future of our business.

At Vans, our culture sets us apart and influences everything we do. We are driven by our five values: We are Determined. We are Connected to our consumers and to each other. We are Inclusive. We are Expressive and Fun. Most of all, we are a family.

Our purpose to enable creative expression and inspire youth culture is fostered through our inclusivity. We welcome anyone and everyone into our global family and proudly celebrate and environment where individuality is embraced, equal opportunities thrive, and everyone is empowered to reach their greatest potential.

By joining our family, you will be immersed in an environment of incredibly supportive and collaborative people. We work hard across a multitude of initiatives to bring the Van Doren Spirit to life. We live for what we do.

As of October 18, 2021, this position requires proof of being fully vaccinated for COVID-19 on the first day of employment, absent need for medical or religious accommodation or other exemption as allowed by state or local law. Further information provided during the recruitment process.

Manager, Omnichannel & Store Solutions

As the Manager of Omnichannel and Store Solutions, you will play an important role to support and improve our in-store/omnichannel technology & processes in order to drive the growth of our retail business. Working across the Vans Store Operations, eCom and Digital departments as well as the VF Digital Technology organization, this role will be key in both driving the delivery of new tools & capabilities, as well as governing & supporting our existing technology portfolio. Your experience of in-store technology, omnichannel and the respective processes – along with the ability to think conceptually, problem solve practically, and work collaboratively – will set you up for success in this role.

You will report into the Director of Omnichannel & Retail Technology and be a key player on our journey to become consumer centric, hyper digital and DTC-led.

How You Will Make a Difference

What you will do:

  • Partner with our Vans Store Operations department to identify opportunities for new tools, capabilities and overall process improvements and put together the analysis & business case to support the necessary investment; contribute to, and influence, the Vans Digital & VF Digital Technology roadmap within the in-store technology/omnichannel space and enterprise solutions.
  • Provide subject matter expertise in all in-store retail systems (POS, Inventory Management, etc.).
  • Serve as the Vans lead / project manager on the implementation of new in-store/omnichannel tools, and enterprise capabilities & processes – liaising across the various Vans stakeholders and interfacing the with respective leads from the VF Digital Technology team. This includes aligning project timelines & stakeholders, serving as a super user, performing testing, and delivering training.
  • Support and contribute to development of omnichannel project deliverables (process documentation, requirements, testing, user feedback) as the in-store system & process subject matter expert, from project concept to development.
  • Support the growth and maximization of our current omnichannel capabilities through analysis, research and continues enhancements.
  • In partnership with the VF Digital Technology team, govern & support our existing retail store technology portfolio by: (1) Facilitating ticket creation & resolution, (2) identifying & prioritizing needed change requests, (3) coordinating system updates/enhancements, (4) maintaining training materials and (5) serving as an overall expert to support the Vans Store Operations department for ad hoc queries.
  • Oversee procurement and coordination of all technology hardware for new stores, relocations, and remodels, in addition to pilot programs and ad-hoc experiments.
  • Building and managing relationships with technology vendors, and keeping those vendors accountable for deliverables.
  • As a member of a broader team also responsible for Retail Merchandising and enterprise solutions, support additional projects and tasks outside of the store technology/omnichannel space, where needed.

How you will do it:

  • Develop an intimate understanding of our current retail store operations technology landscape & processes, and the roadmap ahead.
  • Build relationships with key stakeholders in the Vans Store Operations, eCom and Digital departments as well as the VF Digital Technology organization, Finance and Procurement.
  • Be curious about our retail business and the developments within our broader Vans & VF business; remain invested in continuous learning & discovery.
  • Establish clear communication & processes that work for you and your stakeholders.

What success looks like:

  • By serving as a key contact between the Vans Store Operations department and Digital / Technology organizations, driving clearer communication which delivers greater efficiency within the organization.
  • Timely resolution of incidents & tickets, as well as delivery of critical change requests, ensuring our Vans Store Operations department can drive our business results.
  • Ensuring the needs of the Vans DTC business are well represented when it comes to VF Digital Technology roadmap and annual priority & budget setting process.

Free To Be, Inclusion & Diversity

As a purpose-led, performance driven company, we strive to foster a culture of belonging based on respect, connection, openness, and authenticity. We are committed to building and maintaining a workplace that celebrates the diversity of our associates, allowing them to bring their authentic selves to work every day.

Skills for Success

Years of Related Professional Experience: 6+ years

Educational Position Requirements:

A formal education and subsequent undergraduate/graduate degrees are nice to have, but we are most interested in your total experience and professional achievements.

What we expect you already know:

  • You have a passion for people and achieving success as a team
  • You are experienced in retail store technology & omnichannel solutions, and are also well versed with the associated processes
  • Preferred experience specifically in SAP, covering in-store retail applications
  • You have extensive skills in Microsoft Excel
  • You are skilled at thinking conceptually, critically & analytically
  • You are a strong problem solver with a practical approach to getting the job done
  • You are an excellent communicator, both verbally and in written format
  • You bring a track record of successful project management and remain organized within a large organization when dealing with multiple stakeholders, initiatives and competing priorities

What we will teach you:

  • About the Vans brand, and VF organization
  • About our DTC business
  • If you don’t have the footwear & apparel industry experience, we will give you a crash course
  • About our current store technology portfolio, roadmap, and associated processes

VF Guiding Principles: Live with Integrity, Act Courageously, Be Curious, Act with Empathy, and Preserve.

What’s in it For You

We’re in the business of unleashing human potential, driven by the ideas, energy and commitment of our people. That’s why we offer comprehensive benefits that encourage mental, physical and financial well-being for all VF associates. When it comes to benefits, we’re the total package. Go to MyVFBenefits.com and click on “Looking to Join VF?” to learn more.

Our Parent Company, VF Corporation

VF is one of the world’s largest apparel, footwear and accessories companies connecting people to the lifestyles, activities and experiences they cherish through our family of iconic outdoor, active and workwear brands. At the heart of our journey lies our company-wide purpose: We power movements of sustainable and active lifestyles for the betterment of people and our planet. This is our purpose. It’s the reason we come to work every day. It’s a commitment shared by our global associates across all brands. Our purpose unites us and leads us to pursue our goals, together. This is our calling. Learn more at vfc.com

We just have one question. Are you in?

Hiring Range:

$112,320.00 USD - $140,400.00 USD annually

Incentive Potential: This position is eligible for additional compensation awards that may include an annual incentive plan, sales incentive, or commission potential. Specific details of the additional compensation eligibility for this position will be provided during the recruiting and interview process.

Benefits at VF Corporation: You can review a general overview of each benefit program offered, including this year's medical plan rates on www.MyVFbenefits.com and by clicking Looking to Join VF? Detailed information on your benefits will be provided during the hiring process.

Please note, our hiring ranges are determined and built from market pay data. In determining the specific compensation for this position, we comply with all local, state, and federal laws.

At VF, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at peopleservices@vfc.com. VF will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Pursuant to all applicable local Fair Chance Ordinance requirements, including but not limited to the San Francisco Fair Chance Ordinance, VF will consider for employment qualified applicants with arrest and conviction records.