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Store Experience Team Lead - San Jose

YETI Coolers

YETI Coolers

San Jose, CA, USA
Posted on Saturday, May 13, 2023

Pay range: $25.00hr - $25.00hr

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

YETI is actively seeking a Store Experience Team Lead to help lead our 3rd California store opening in early August in San Jose and will report to the Store Experience Leader. You will provide leadership support and direction to the store team and successfully execute company strategies. You will help coach and motivate a team of brand advocates who in turn will provide a "wow" factor level of customer experience. You drive store profitability by upholding store operational and visual merchandising standards and protecting company assets. You have a customer first mindset, and thrive in fast-paced, ever-changing entrepreneurial environments.

Position Type: Onsite

Responsibilities:

Sales and Profitability

  • Support driving store sales and achieving store sales goals
  • Assist in monitoring progress and results against KPIs

Brand Experience/Customer Service

  • Drive excellence in customer service in store by modeling brand service standards
  • Respond to all customer feedback and concerns immediately
  • Ensure store team engages with each customer to create an authentic brand experience
  • Cultivate customer-centric culture with on the spot recognition
  • Represent your store as an active brand ambassador within the community
  • Support execution of store marketing events

Training & Coaching Team

  • Coach store team to YETI standard of customer service and engagement, brand identity, product knowledge, and operations
  • Support execution of training programs
  • Ensure team is educated on product and assortment to enhance selling and customer engagement
  • Provide timely training, coaching, and feedback to enable team success and growth

Operations & Inventory

  • Help ensure team follows all company and store policies and procedures
  • Assist in managing stockroom inventory and supply levels and organization
  • Help execute inventory receiving and replenishment processes efficiently and accurately
  • Provide a premium checkout experience using POS and/or mobile POS system

Visual Merchandising

  • Maintain store visual merchandising standards
  • Execute floor-sets and merchandising direction

Talent Management

  • Support development of a high-performing team of customer focused Guides
  • Identify performance issues and inform Store Experience Leader
  • Provide on-going specific and timely feedback to the team
  • Ensure compliance with all Talent policies and procedures

Loss Prevention, Safety, & Compliance

  • Ensure compliance with loss prevention, safety, and security policies and procedures
  • Support execution of Loss Prevention/Security strategies to meet company shrink goals
  • Address any customer or employee injuries and partner with Talent and Store Experience Leader immediately

Professional Conduct

  • Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the brand
  • Promote an environment that encourages participation, creativity, inclusivity, and learning by sharing best practices and building on the ideas of others

Qualifications and Attributes:

  • High school diploma required; Associate Degree (AA) or equivalent from two-year college or technical school preferred but not required
  • At least 2 years of management experience in a fast-paced, high volume retail environment
  • Experience in a specialty retail environment, outdoor apparel industry or experience with outdoor equipment sales preferred
  • Exceptional interpersonal skills founded on an authentic ability to deliver strong customer service
  • Excellent decision-making skills and ability to balance shifting priorities in fast-paced environment
  • Excellent verbal and written skills and the ability to build, lead, and manage high performing teams
  • Detail orientated and excellent organization skills
  • Proficient in Microsoft Office applications and retail systems as well as mobile POS
  • Available to work a flexible schedule including weekends, evenings, and holidays

Physical Requirements:

  • Operate office equipment and technology (i.e., computers, phones, copier, etc.)
  • Standing required for entire work shift
  • Bend, lift, open, and move product up to 50 pounds as needed

Approach may vary based on role.

YETI is proud to be an Equal Opportunity Employer.

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